Customer Success Manager

About the position

Our client, a leading software and solutions developing company, specifically catering to the hospitality sector, seeks to employ a vibrant, customer service centric candidate to join this progressive and expanding professional team.

Please note that this role is fully remote and the ideal candidate will reside in either Johannesburg or Cape Town, and be able to self-manage, collaborate online with the team and be effective at managing deadlines timeously, with the flexibility to travel nationally when required.

Candidates need to have a solid background in the Hospitality, Tourism or relevant sector, understanding ICT networking, Point of Sale systems and software development lifecycles

KEY REQUIREMENTS TO MEET FOR CONSIDERATION
You must be able to work independently and accurately keep records and be proactive in your approach to ensuring the profitability of the company.

• You will have a qualification in Sales/ Business Management or Communication, coupled with 2-5 years experience in managing customer success and key account management within a software development environment, ideally in the Hospitality or Point of Sale sector.
• A sound knowledge of ICT network and hardware, software development life cycles, ZOHO CRM and developing future growth plans and services to customers.
• You will have experience in driving success of projects across cross-functional teams to ensure delivery on SLAs
• You will be an effective communicator, be able to manage several tasks simultaneously, be able to travel extensively and present yourself in a professional manner
• You must have a valid driver's licence, own car and a clear criminal and credit record

Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Desired Skills:

• Customer Success Management
• Servicing existing customers
• Customer Retention
• Revenue growth
• Business Relationship Management
• Customer Success
• Zoho CRM
• point of sale
• hospitality
• ICT networking
• Relationship building

Desired Work Experience:

• 2 to 5 years

Desired Qualification Level:

• Degree