About the position
ENVIRONMENT:
A secure e-Signature platform is seeking a motivated Customer Solutions Specialist to enhance the adoption and success of their digital signing solution. This role involves guiding users through onboarding, training, and ongoing support, ensuring a smooth and efficient experience. The specialist will provide tailored solutions to meet customer needs and foster long-term client relationships. This position emphasizes proactive customer engagement and requires strong communication skills. It is not a call center role but focuses on customer success and support in a more personalized and strategic capacity.
DUTIES:
- Customer Support: Respond to user queries via email, chat, and tickets, offering timely and accurate solutions related to their e-signature platform.
- User Onboarding: Guide new users through the onboarding process, ensuring they can set up and start using the platform with ease.
- Training and Product Education: Conduct virtual training sessions to educate users on platform features and best practices, ensuring they maximize their use of the platform.
- Drive Application Usage: Engage with users to increase their understanding and usage of the platform, driving continued product adoption.
- Customer Success: Build and maintain long-term relationships with users, ensuring they are getting maximum value from the platform and are satisfied with their experience.
- Feedback and Improvement: Gather user feedback and collaborate with the product team to suggest improvements that enhance the customer experience.
REQUIREMENTS:
- Customer-Centric Mindset: A passion for helping users and delivering a top-tier experience.
- Problem Solving: Critical thinking and the ability to offer creative solutions tailored to user needs.
- Tech-Savvy: Able to learn and use various software tools to assist customers efficiently.
Nice to have:
- Experience working with SaaS platforms or in customer success roles.
- Familiarity with CRM tools (e.g., HubSpot, Salesforce) and support platforms.
- Experience delivering virtual training or onboarding.
ATTRIBUTES:
- Excellent Communication Skills: Strong written and verbal communication abilities to explain technical solutions clearly and effectively.
- Self-Motivated & Independent: Comfortable working remotely, managing your own schedule, and delivering results without close supervision.
- Attention to Detail: Able to handle queries accurately, identify patterns, and ensure high-quality customer service.
While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.
COMMENTS:
When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.
Desired Skills:
- Customer
- Solution
- Specialist
