About the position
Type: Full-Time | Must be available during US business hours
What You'll Do
- Lead new customer onboarding, including setup, integrations, and tailored training sessions.
- Deliver customer training via live calls and webinars during US business hours.
- Serve as the trusted point of contact for customers-responding to questions, guiding best practices, and ensuring adoption.
- Proactively monitor customer health and usage, addressing risks before they lead to churn.
- Collaborate with Sales and Product teams on renewals, expansions, and feedback loops.
- Contribute to the knowledge base with articles, FAQs, and video tutorials.
What We're Looking For
- 5+ years in Customer Success, Account Management, or Implementation (SaaS preferred).
- Excellent spoken and written English, with strong presentation skills.
- Proven ability to manage multiple customer accounts simultaneously.
- Strong organizational and problem-solving skills.
- Empathetic and proactive-anticipates customer needs before issues escalate.
- Comfortable working fully remote and aligning with US business hours (Pacific / Eastern time zones).
- Staffing or recruiting industry experience is a plus.
Compensation & Benefits
- Salary Range (Senior Level): ZAR 750,000 - ZAR 1,050,000 annually (depending on experience)
- Fully remote role with flexible home office setup
- Career growth opportunities in a scaling SaaS company
- Direct impact on product and customer success
?? If you're a seasoned customer success professional in South Africa ready to support US customers during their business hours, we'd love to hear from you. Apply now to join Bilflo!
Desired Skills:
- Managing customer service
- Customer Relations
- Jira
- Implementation
- Payroll
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Bilflo is a growing SaaS company helping staffing and recruiting firms streamline timecards, invoicing, and business intelligence. We pride ourselves on strong client relationships, clear communication, and turning customer feedback into product improvements.
We're seeking a seasoned Customer Success Manager based in South Africa to join our remote team. This person will work US business hours to ensure seamless support and onboarding for our customers.
