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Hi-Tech Cape Town

Customer Service Specialist ( Fintech )

Hi-Tech Cape Town

  • R Undisclosed
  • Permanent Intermediate position
  • Cape Town
  • Posted 24 Oct 2025 by Hi-Tech Cape Town
  • Expires in 29 days
  • Job 2625678 - Ref CPT005848

About the position

Customer Experience Specialist (Fintech)
Join a fast-growing fintech revolutionizing digital finance!
Up to R 240000 plus benefits
Empower individuals with financial freedom at a leading online provider of short-term loans. We are seeking a proactive Customer Experience Specialist to deliver exceptional support in a dynamic fintech environment. This hybrid role offers remote work flexibility and the opportunity to accelerate your career in the financial services industry.

  • 2-4 years in Customer Experience, Contact Centre Escalations, or Service QA
  • Experience in CRM/case management systems
  • Strong analytical, written, and verbal communication skills
  • Ability to manage cross-functional collaboration
  • SA ID holder and previous Customer Service experience in Fintech

As Specialist Recruiters for professionals in your industry, we are well geared to represent your best career interests. Whether you are an active job seeker or just browsing, let's have a no stress conversation about your next career move! It's always good to have a great recruiter looking out for you!

For more exciting positions visit our website [URL Removed] or Call us on [Phone Number Removed]; and quote this advert.


Please note if you have not received feedback within two weeks, please consider your application unsuccessful for this particular opportunity.

Desired Skills:

  • Fintech
  • CX
  • Customer Service

Employer & Job Benefits:

  • Medical Aid
  • Provident and profit share

Hi-Tech Cape Town

About the agency

Hi-Tech Recruitment is a leader in specialist recruitment and has been recruiting for organisations who hire professional skills in the Information Technology, Engineering, Financial and Commercial sectors since the early 1990’s. Our offices are based in Johannesburg and Cape Town and we serve a client base that extends across South Africa, Africa and internationally. The company’s unwavering commitment to its clients is to source and place high quality and suitably qualified people in the Engineering industry. Through our understanding of their unique organisational cultures and values, these people will add value to, and promote the continuing success and growth opportunities that enable our clients to confront business challenges head-on. HISTORY The company was founded by Marina Welihockyj, (Chairman), who started out with a dream to establish a quality driven company adding significant value to its client companies, whilst assisting individuals to build and progress their careers. Having founded and led in the recruitment industry since 1981, Marina is well known for her people-centric leadership philosophy and a lifetime of passion for the industry. Hi-Tech Recruitment is part of the Anthropi Holdings Group, (“Anthropi” is a word of Greek origin meaning, “people”). Our Executive team (CEO, Maria Meiring and COO, Michele Hill) share in Marina’s vision and philosophy. Having each excelled in the recruitment industry for more than 25 years, they bring to the business a unique level of expertise and knowledge, which they impart to our various recruitment teams, giving our clients and candidates peace of mind that they are placing their next talent search in the most capable hands. OUR PHILOSOPHY The cornerstone of Hi-Tech's philosophies has been the emphasis on building proactive partnerships with our clients and candidates. This has enabled us to react, and adapt, to a radically changing South African market - a market that tends to be largely market-need driven. By working closely with them, Hi-Tech has learnt to understand their needs, giving them insight to future needs on a global and more intimate scale. As a result, our clients draw on our expertise, which in turn enable them to outpace the inevitable but predictable changes that drive our economy. OUR PEOPLE Our Recruitment Teams receive intense coaching and training in masterful Recruitment Craft - mitigating the many risks that undermine the recruitment process. As a result, our consulting teams not only develop deep sector knowledge but they are also well trained to execute best practices across the A-Z Recruitment cycle. Our methodologies have been developed and entrenched over many years, ensuring that our high standards of delivery are measurable, managed and mastered. Backing each consultant in our business stands a team of dedicated Researchers, Administrators, Coaches and Trainers, all backed by a long standing, well-seasoned leadership team.

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