About the position
Job Advertisement: Customer Service Officer – SAP OTC Experienced Only
Location: Kempton Park, Johannesburg
Start Date: 1 July 2025
Sector: Supply Chain / FMCG (Fast-Moving Consumer Goods)
Are you an experienced Customer Service professional with solid SAP Order-to-Cash (OTC) knowledge?
We are urgently seeking a competent and professional Customer Service Officer to join our Supply Chain team. The successful candidate will be the critical link between customers, our internal teams, and external partners, ensuring a seamless order management process from capture to delivery.
Minimum Requirements:
- Matric (NQF Level 4) – essential
- Minimum 2–3 years’ experience in Customer Service within a Supply Chain or FMCG environment
- Proven experience using SAP R/3 – specifically in the Order-to-Cash (OTC) process
- Must list all SAP transaction codes used and rate yourself as Beginner / Proficient / Expert
- Excellent communication and problem-solving skills
- Strong Excel skills (intermediate or higher)
- Available to start immediately
Key Responsibilities:
- Accurate capture and release of customer orders in SAP (Haleon CERPS system)
- Ensure compliance with company processes, audits, and documentation requirements
- Liaise daily with customers, Sales, Accounts Receivable, Supply Chain, and 3PL partners
- Proactively manage order queries and communication
- Maintain accurate customer data and manage credit holds
- Generate and interpret daily, weekly, and monthly reports
- Provide backup support to other team members when required
Skills & Attributes:
- High attention to detail and accountability
- Ability to thrive under pressure and manage multiple priorities
- Strong interpersonal skills – able to collaborate across departments
- Positive, proactive attitude with minimal supervision
Application Instructions:
Candidates who do not meet the mandatory SAP Order-to-Cash and Customer Service experience will not be considered.
Please submit:
- Your updated CV in Word Format
- Please include a list of SAP transaction codes you have used, with your skill level indicated (Beginner, Proficient, Expert)
Desired Skills:
- Customer Service Representative
- SAP Customer Service
- SAP Order to Cash
- Supply Chain Customer Service
- FMCG Customer Support
- Customer Service Logistics
- Order to Cash Specialist
