Customer Service Manager

About the position

What does exceptional customer service look like ?

Job Title: Customer Service Manager | Germiston | Welding & Industrial

The Opportunity

Because you have a proven background in customer support, you understand the reward of ensuring clients receive the exact welding equipment and supplies they need to complete their projects safely. This role gives you the direct authority to manage customers technical queries, offering a clear path to streamline the delivery of premium welding equipment and supplies. By bringing your strong problem-solving skills to this trusted team, you will secure a stable career path supporting the daily fulfilment of these welding equipment and supplies, all while earning a base salary of up to R30,000+ per month, plus a competitive benefits package and professional development paths.
The Company

Our client is a reliable resource in the Germiston region, providing high-quality industrial tools and safety gear to major manufacturing sectors. They serve large-scale industrial buyers and commercial engineers who rely on accurate, fast technical support to keep their daily operations running without delay. Their strong position in the market is built on a straightforward, customer-first approach, delivering practical knowledge and zero friction in the complex buying process.

What You'll Be Doing

• Coordinate closely with the sales staff to manage post-sale follow-ups and ensure client expectations are consistently met.
• Track and manage the daily workflow of all customer orders from initial placement through to final delivery.
• Resolve all complex customer queries regarding specific technical capacities and current supply availability.
• Build strong, repeat business relationships with key accounts through proactive communication and reliable technical advice.
• Maintain a high level of technical understanding regarding the latest industrial fabrication trends and tools.

Experience & Qualifications

• A minimum of 5 years of proven experience preferably within the welding and industrial sector.
• A working knowledge of MIG, TIG, and MMA machinery and associated industrial supplies.
• A proven track record in a senior internal sales or dedicated client support management role.
• Clear speaking and writing skills to handle high-pressure peak periods and solve stock shortages.
• A reliable daily commute to the fast-paced Germiston office and warehouse space.

This exclusive opportunity is managed by TRP. This role offers a dedicated support professional the chance to build a highly rewarding career with a leading authority in the industrial supply sector.

Desired Skills:

• Customer Service Management
• Workflow Coordination
• Client Relationship Management