Customer Service Manager (industrial gases, LPG or gas distribution)

About the position

Customer Service Manager (industrial gases, LPG or gas distribution)Location: Alrode, Alberton – Gauteng
Employment Type: Permanent
Industry: Industrial Gases / LPG / Gas Distribution



Job OverviewWe are seeking an experienced and results-driven Customer Service Manager with a background in industrial gases, LPG or gas distribution to lead and manage the customer service function of a well-established organisation based in Alrode, Alberton.

The successful candidate will be responsible for driving customer service excellence, improving operational efficiency, managing customer relationships and leading a high-performing customer service team.



Key Responsibilities

• Develop and implement customer service strategies aligned with business objectives.
  
  
• Lead, manage and develop the Customer Service team to ensure operational excellence.
  
  
• Oversee daily customer service operations, including enquiries, order-related issues, complaints and escalations.
  
  
• Monitor service delivery standards, SLAs and departmental KPIs.
  
  
• Drive customer satisfaction, retention and continuous improvement initiatives.
  
  
• Identify opportunities for process optimisation and service delivery improvements.
  
  
• Prepare and analyse customer service performance reports and management dashboards.
  
  
• Collaborate with Sales, Finance, Supply Chain and Logistics to ensure seamless service delivery.
  
  
• Manage customer pricing queries, account-related concerns and service disputes.
  
  

Minimum Requirements

• Must have previous experience working within the industrial gases, LPG or gas distribution industry.
  
  
• Matric and a Bachelor's Degree or National Diploma in Business Management or Customer Service Management.
  
  
• Minimum 5–8 years' experience in a Customer Service environment.
  
  
• Minimum 3 years' management experience, including direct management of customer service teams.
  
  
• Proven experience managing escalated customer complaints and service delivery challenges.
  
  
• Strong experience in SLA management, KPI development, performance reporting and process improvement.
  
  
• Excellent leadership, communication, problem-solving and stakeholder management skills.
  
  

ImportantRelevant experience within the industrial gases, LPG or gas distribution industry is a non-negotiable requirement. Candidates without this industry experience will not be considered.

Desired Skills:

• Communication
• Development
• Leadership
• Stakeholder Management
• R

Desired Qualification Level:

• Diploma

About The Employer:

Gases