About the position
Role Summary
The Customer Service Manager is responsible to deliver exceptional Customer Service and uphold company values in the community. To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met.
Requirements
Minimum requirements
Matric / Grade 12 / NQF 4 equivalent
12-18 months face-to-face customer service experience
Driver's License
Competencies
Customer service centric
Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Sense of urgency
Professional
Analytical skills
Good communication skills
Key Responsibilities
Key responsibilities
Customer Service
Deliver informal and formal feedback
Manager Customer Complain Chart
Store Standards
Ensure SOPsare adhered to
Communication
Provide informal and formal feedback
Training
Provide training on Customer Complaints Chart
Store Audits
Social Responsibility
Informal and formal feedback
Local Newspaper
The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Closing date: Friday 22 May 2026
