About the position
Introduction
Join Our Team as a Customer Service Manager!
Are you passionate about delivering exceptional customer experiences and inspiring others to do the same? We're looking for a dynamic Customer Service Manager to lead the way in creating a store environment where service excellence, teamwork, and community impact thrive at our Mokopane store in Limpopo.
Duties & Responsibilities
Champion Customer Experience
Lead by example to deliver outstanding customer service daily.
Resolve customer queries and complaints with care and efficiency.
Collate and analyse feedback from customers and colleagues to enhance service delivery.
Maintain Store Excellence
Ensure flawless execution of Store Operating Procedures (SOPs).
Facilitate regular audits address any areas of non-compliance.
Maintain exceptional store standards of cleanliness, safety, and presentation.
Communicate and Connect
Facilitate clear and consistent communication within the team and with customers.
Share success stories and key updates with internal and external platforms - including the local newsletter!
Develop and Empower People
Coordinate and deliver customer service training that drives confidence and performance aligned with SOPs.
Collaborate with management to ensure development goals are achieved.
Administration & Projects
Manage administrative tasks accurately and timeously.
Support and lead ad-hoc projects, including the development of project plans and timelines.
Lead with Purpose
Drive local social responsibility initiatives that make a difference in your community.
Manage administrative tasks and projects efficiently and accurately.
Take ownership of your own performance and development through proactive leadership and accountability.
Desired Experience & Qualification
Matric (Grade 12) - required.
Valid driver's license.
2-3 years' frontline, face-to-face customer service experience.
Bilingual with fluency in Afrikaans is essential.
Willingness to transfer between stores as required.
Competencies
Strong organisational and coordination skills
High attention to detail and accuracy.
Excellent communication, collaboration, and people management abilities.
A proactive, solutions-driven mindset with a passion for customer satisfaction.
Adaptability in a fast-paced retail environment and confidence handling multiple priorities.
Proficiency in MS Office (Excel, PowerPoint, Outlook).
