About the position
Introduction
Provide exceptional Customer Service and uphold the company values with the community
Duties & Responsibilities
Customer Service
Informal and formal feedback
Customer Complain Chart
Store Standards
SOPs
Communication
Informal and formal feedback
Training
Customer Complaints Chart
Store Audits
Social Responsibility
Informal and formal feedback
Local Newspaper
Administration
Informal and formal feedback
Ad-hoc Projects
Project Plans
The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Experience & Qualification
Matric
12-18 months face-to-face customer service experience
Driver's License
Competencies
Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Customer service centric
Sense of urgency
Professional
Analytical skills
Good communication skills
Good intrapersonal skills
Pick n Pay values and culture
Customer service ethos
Understanding of Pick n Pay's business priorities
Understanding of different store formats
Understanding of Pick n Pay values and expected performance standards
Understanding of organizational structures, business flows, where and how to source information
Code of Ethics
Gain understanding on the process of handling customer complaints via different mediums
Understand the SOP governing the public liability process
Basic knowledge on the SOP governing the food safety procedure
In-depth knowledge on the roles of the CSM in store and the community around the store
Reports
HR Policy
Consumer Protection Act
Liquor Act
