About the position
Introduction
To manage the implementation and monitoring of customers service levels in the store and to ensure that all store and hygiene standards are met. Provide exceptional Customer Service and uphold the company values with the surrounding community.
Duties & Responsibilities
Customer Service
Informal and formal feedback
Customer Complain Chart
Store Standards
SOPs
Communication
Informal and formal feedback
Training
Customer Complaints Chart
Store Audits
Social Responsibility
Informal and formal feedback
Local Newspaper
Administration
Informal and formal feedback
Ad-hoc Projects
Project Plans
The incumbent may also be expected to perform other duties as assigned from time to time. This position will require transferability between stores.
Desired Experience & Qualification
Minimum requirements
Matric / Grade 12
12-18 months face-to-face customer service experience
Valid Driver's License
Competencies
Self-driven
Basic computer literate (MS Office)
High energy levels
High attention to detail
Ability to think on your feet when resolving problems
Customer service centric
Sense of urgency
Professional
Analytical skills
Good communication skills
Good intrapersonal skills
Reporting Skills
