Customer Service Coordinator
Fusion Personnel
- R22,000 - R24,000 per month
- Permanent Intermediate position
-
Durban (Durban CBD)
- Posted 24 Mar 2026 by Fusion Personnel
- Expires in 28 days
-
Job 2635877 - Ref JHB005969
About the position
Exciting opportunity for a Customer Service Coordinator – Maritime Cranes Company based in Durban North.
Minimum Requirements:
- Matric / NQF4 qualification (minimum)
- 2–3 years relevant experience in customer service or technical support
- Proficiency in Microsoft Office (Outlook, Word, Excel, PowerPoint)
- Familiarity with internal systems (software management systems, job tracking tools)
- Excellent written and verbal communication in English
- Strong organizational, planning, and teamwork skills
- Ability to work under pressure, maintain accuracy, and follow procedures
Key Responsibilities:
- Coordinate and arrange service attendances for maritime cranes
- Provide operational support to Technical Advisors and Customer Service Team Leader
- Plan engineer and apprentice pool allocations
- Handle service requests and follow up on work reports
- Prepare project-specific documentation and maintain records (timesheets, certificates, emails, etc.)
- Support commissioning jobs and internal software use
- Assist with asset control, fleet management, and service contract administration
- Perform administrative duties including checklists, documentation for invoicing, and operational planning
- Maintain a pro-active approach to customer support and service quality
Desired Skills:
- Customer Support Officer
- Service Coordinator
- service operations coordinator
- customer service coordinator
Employer & Job Benefits:
- Medical aid and pension fund
Fusion Personnel
About the agency
Fusion Recruitment specialises in empowering businesses to achieve their growth objectives confidently. We provide tailored temporary, contract, and permanent staffing solutions, ensuring a maximised return on investment. With a focus on continuous improvement, we build enduring relationships with clients, understanding their unique needs and delivering smart, effective solutions. As a preferred employer, we foster an environment where talent thrives, driving success for both clients and our team
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