Customer Service Co-ordinator
Fusion Personnel
- R21,000 - R22,000 per month
- Permanent Intermediate position
-
Durban (Durban CBD)
- Posted 16 Apr 2026 by Fusion Personnel
- Expires in 29 days
-
Job 2637327 - Ref JHB006022
About the position
A well-established company is seeking a Customer Service Co-Ordinator in the industrial or manufacturing industry to coordinate service operations, support technicians and manage job cards timesheets assets and fleet maintenance.
Minimum Requirements
- Matric (NQF Level 4)
- 2–3 years’ relevant experience (4–5 preferred) in service coordination/technical support
- Experience working with field service technicians
- Knowledge of timesheets, job cards and service documentation
- Experience in asset and fleet/vehicle maintenance coordination
- Proficient in Microsoft Office and internal job management systems
- Strong communication, organizational and multitasking skills
- Ability to work under pressure with high attention to detail
Duties and Responsibilities
- Liaise and coordinate with field service technicians for service attendances
- Manage and process job cards, service requests and internal system updates
- Check, follow up and ensure accuracy of timesheets and work reports
- Coordinate scheduling and planning of technicians and apprentices
- Oversee asset management, including tracking tools and equipment
- Monitor and coordinate fleet/vehicle maintenance, ensuring timely servicing and repairs
- Arrange service attendances and provide operational support to Technical Advisors
- Maintain accurate records and filing of all service-related documentation
- Assist with administrative tasks and invoicing support
- Ensure compliance with company procedures and quality standards
Desired Skills:
- customer service co ordinator
- sales co ordinator
- sales admin
Employer & Job Benefits:
- medical aid and pension fund
Fusion Personnel
About the agency
Fusion Recruitment specialises in empowering businesses to achieve their growth objectives confidently. We provide tailored temporary, contract, and permanent staffing solutions, ensuring a maximised return on investment. With a focus on continuous improvement, we build enduring relationships with clients, understanding their unique needs and delivering smart, effective solutions. As a preferred employer, we foster an environment where talent thrives, driving success for both clients and our team
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