Customer Service Agent at IT Qualify

About the position

An exciting opportunity has arisen for a Customer Service Agent with IT Qualify Ltd. This position is PART TIME.

We are a rapidly growing IT and tech company with a very friendly and energetic working atmosphere. Qualities and skills we are looking for are:

Esssential

• Must have excellent telephone manner and communication skills
• Excellent knowledge of english language
• Excellent Grammar and Vocabulary
• Able to be pro-active and think outside the box
• Must have empathy towards students
• Excellent listening skills
• Excellent organisation and time management skills
• Adaptable and strong sense of self-motivation
• Warm and positive personality

Desirable

• Previous customer service experience
• Interest in IT
• Flexible and able to work for different departments

You will be supporting students with any issues they may have whilst studying with us. This will therefore mean you will be doing many different things and so flexibility is very important.

Some of the tasks:

Booking tests and explaining stages
Helping with any course issues
Helping students with any missed payments, payment date changes and issues
Reminders in regards to deadlines for completing work
Mentoring - encouraging students

You will be joining a super friendly and established team with over 7 years experience in training students. If you are a hard- working, passionate individual with customer service experience we'd love to hear from you !

We will provide full in-house training and superb on-going support where you feel a valuable member of the team

Benefits:

• Flexible working hours
• Work from home
• Free staff access to some of the best IT courses in the industry
• Training and on-going support
• Vast advancement opportunity and career prospects

Desired Skills:

• Communication
• Excellent customer service
• Administrative Support
• work from home
• self motivated
• Process Management
• Tutoring
• Teaching
• Academic English
• Customer Care
• Customer Support

About The Employer:

IT Qualify Ltd are based in London and specialise in providing courses, official qualifications, practical experience and CV reviews that enable students that are completely new to an industry to begin a career in that industry. We specialise in Cyber Security, Networking, Cyber Security and Project Management

Employer & Job Benefits:

• Work From Home
• Study Assistance