About the position
CUSTOMER SERVICE ADVISOR
Location: City Deep, JHB Central
NON-NEGOTIABLE REQUIREMENTS:
Mechanical / Electrical Qualification or Red Seal.
Rotating equipment exp.
Quotations from job card experience essential.
ROLE OVERVIEW:
The Service Centre Planner provides administrative and operational support to ensure the smooth running of the service centre, including workshop coordination, records management, and system updates.
The role involves monitoring equipment and assets, managing parts and repair kits, handling service quotations and counter sales, supporting field services, and maintaining accurate reporting and forecasting.
Strong planning, communication, and technical coordination skills are essential in a fast-paced engineering environment.
Please note that only candidates who meet all the requirements will be contacted for the opportunity.
We look forward to receiving your application!
Minimum requirements:
- B Tech in Mechanical Engineering/Electrical Engineering/Industrial Engineering, and or strong background in service and operational environment.
- 2-3 years’ experience in a similar role; preferably in an Engineering environment/Technical Workshop related Environment.
- Experience in SAGE X3.
- Advanced Excel skills.
- Project and Planning skills.
- Experience in service centre planning and management.
- People and communication skills.
- Must be accurate with speed.
- Experience in a customer-facing environment
Duties and responsibilities:
- Provide a range of administrative and support services, including records management, preparing routine correspondence, and coordinating to support the effective operation of the Service Centre.
- Monitor workshops for equipment functionality, including workshop tools and specialised tools.
- Monitor and manage stores for kits and parts required for repairs, both locally and internationally.
- Monitor the asset fleet, including the loan fleet.
- Update and maintain records and databases, ensuring compliance with administrative systems and processes such as Leankit and Tegralmed.
- Respond to enquiries and escalate or redirect issues as required to ensure the provision of accurate information, including customer feedback, customer complaints, and supplier interactions.
- Handle sales responsibilities, including counter sales, service quotations for all service centres and field services, generating service leads, and ensuring purchase orders are received for current jobs.
- Provide administrative and support services for field services.
- Maintain cleanliness in the Service Centre.
- Prepare regular service forecasts and reports on the current workshop status.
- Follow and maintain implemented procedures and policies to ensure a smooth flow of operations.
- Prepare workshop reports.
Desired Skills:
- Mechanical
- electrical
- service advisor
- worksop
