Customer Service Administrator (3 Months Temp)

About the position

Qualifications & Requirements

Education & Accreditations

• Matric / Grade 12 (Essential)
• RE5 qualification (Highly Advantageous)
• Class of Business (Long-Term Insurance) (Highly Advantageous)
• Certificate or Diploma in Business Administration, Insurance, or Financial Services (Advantageous)

Experience & Knowledge

• 2–3 years of experience in a Customer Service, Policy Administration, or Insurance Administration role within Long-Term Insurance, Financial Services, or Employee Benefits.
• Solid understanding of Long-Term Insurance products, underwriting requirements, policy servicing, and claims workflows.
• Proven experience liaising directly with brokers, policyholders, and corporate employers.
• Demonstrated knowledge of POPIA and TCF principles.

Key Skills & Competencies

• Technical Proficiency: Strong MS Office skills and familiarity with specialized insurance administration systems.
• Communication: Exceptional written and verbal Business English skills.
• Precision: Outstanding administrative accuracy, analytical capability, and data integrity.
• Resilience & Ownership: Ability to manage tight SLAs, adapt to change, work under pressure, and maintain high professionalism.

 

Desired Skills:

• RE5
• Insurance Admin
• Customer Service