Customer Relationship Manager

About the position

Customer Relationship Manager

Area: Roodepoort. Gauteng

Salary Package: Basic Salary: R25 000 (depending on experience) plus Medical Aid, Provident Fund, 13th Cheque, Performance Bonus

Overview: To manage 6 Client Relationship Coordinators who can work under pressure and be able to juggle many people/clients whilst working accurately. They will work in the Contact centre environment, and someone to keep up the energy and keep everyone positive/motivated as dealing with clients.

Duties:

• Oversee online platforms and monitor ticketing system
• Oversight of project schedules
• Ensure efficient resource utilisation
• Oversee online job cards
• Weekly and monthly client meetings
• Resolution of client concerns
• Management of team

Requirements:

• Minimum 5 Years relevant experience
• 2 Years Managerial experience
• Client Service Experience
• Contact Centre Experience will be beneficial
• Project Management Experience will be beneficial
• Attention to detail
• Able to coordinate

Desired Skills:

• Project schedules
• Job Cards
• Ticketing System
• Project management
• Customer Retention
• Customer Contact
• Manage customer service
• Customer Interaction

Desired Work Experience:

• 5 to 10 years

Desired Qualification Level:

• Diploma

About The Employer:

Customer Relationship Manager

Area: Roodepoort. Gauteng

Salary Package: Basic Salary: R25 000 (depending on experience) plus Medical Aid, Provident Fund, 13th Cheque, Performance Bonus

Overview: To manage 6 Client Relationship Coordinators who can work under pressure and be able to juggle many people/clients whilst working accurately. They will work in the Contact centre environment, and someone to keep up the energy and keep everyone positive/motivated as dealing with clients.