About the position
CUSTOMER RELATIONSHIP MANAGER
Overview: To manage 6 Client Relationship Coordinators who can work under pressure and be able to juggle many people/clients whilst working accurately. They will work in the Contact centre environment, and someone to keep up the energy and keep everyone positive/motivated as dealing with clients.
Duties:
Oversee online platforms and monitor ticketing system
Oversight of project schedules
Ensure efficient resource utilisation
Oversee online job cards
Weekly and monthly client meetings
Resolution of client concerns
Management of team
Requirements:
Minimum 5 Years relevant experience
2 Years Managerial experience
Client Service Experience
Contact Centre Experience will be beneficial
Project Management Experience will be beneficial
Attention to detail
Able to coordinate
Remuneration:
Basic Salary: R25 000 (depending on experience)
Medical Aid
Provident Fund
13thCheque
Performance Bonus
Desired Skills:
- Attention To Detail
- Project Management
- relationship building
- management
- contact centre
