Customer Relations Liaison at Sabenza IT & Recruitment
DCV Sabenza IT and Recruitment
- R Undisclosed
- Permanent Intermediate position
-
Johannesburg
- Posted 18 Sep 2025 by DCV Sabenza IT and Recruitment
- Expires in 30 days
-
Job 2622621 - Ref 878000011121249
About the position
The primary purpose of the Client Relations role is to establish, nurture, and maintain strong relationships with clients to ensure satisfaction, loyalty, and long-term business growth. This role serves as a key liaison between the company and its clients, ensuring seamless communication, addressing concerns, and identifying opportunities for value addition. By consistently meeting and exceeding client relationship targets and performance indicators, the role contributes to the company’s strategic objectives, including customer retention, sales growth, and enhanced client satisfaction.
RequirementsKey Responsibilities:
- Develop new relationships with clients to expand the current client/customer base
- Develop and maintain strong relationships with clients/customers to ensure satisfaction and loyalty.
- Conduct regular business reviews to evaluate client satisfaction with products and services.
- Identify and communicate sales opportunities within key accounts to the Sales Manager.
- Keep clients informed about new product offerings and updates.
- Attend client meetings to strengthen relationships with existing accounts.
- Meet client relationship targets and KPIs as defined by the Head of Sales.
- Collaborate closely with Sales Managers and Sales Representatives to support client needs.
- Address and resolve client concerns promptly and effectively.
- Administer client satisfaction surveys and reviews to gather feedback.
- Monitor company performance against service level agreements and flag potential issues.
- Keep relevant managers informed about changes or developments within client accounts.
- Coordinate with internal departments to fulfill client requirements efficiently.
- Focus on client retention by proactively addressing their needs.
- Meet weekly appointment and sales gross profit (GP) targets.
Qualifications & Experience:
- Minimum Grade 12 Qualification
- Sales/ Marking related qualification will be benefit
- Drivers license and own reliable transport
- English and Afrikaans Language proficiency
- 3-5 years of proven CRL sales experience
- New Business Development experience
- Ability to communicate, present and influence on all levels of the organization
- Proven ability to drive the sales process from initiation to completion
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
- Hardworking with a strong work ethic
- Target-driven and competitive
- Must be able to use own initiative when it comes to developing new business-think out of the box
Desired Skills:
- Client relations
- Sales
- Business Development
- Marketing.
Desired Qualification Level:
About The Employer:
DCV Sabenza IT and Recruitment
About the agency
Dedicated to the recruitment of IT professionals
Sabenza iT is a South African registered business focusing on Finance, Engineering, SAP and general iT recruitment. We have over 18 years' experience in recruiting in South Africa, Australia, Europe, South America and Asia and have worked with a number of large companies offering the best service. We at Sabenza iT understands the changing market and we mold our services around each of our client's needs to offer a personal service. Sabenza iT has forged strong relationships with both Clients and Consultants by ensuring both parties get the most out of every placement. Our Head Office is based in South Africa and we have a satellite office in the UK so that we can keep in contact with expats who may consider returning to South Africa and so that we can offer our services globally for Consultants looking to go to South Africa and Consultants who are looking for opportunities abroad.
We at Sabenza recognize the difference it makes to maintain good client relationships and we are keeping our client base niche and manageable in order to give the best service possible. We have gained a good reputation in the market place and have built a very large network and database of consultants that we draw from for each role. We are able to send applications within 24 hours of receiving a role profile or spec. We use one of the best Database software tools available to keep our database up to date and very fast to search.
Sabenza iT does not only use job-sites, we headhunt and we use our network to find our clients the right Candidates. We have a strong Facebook presence and we have over 12,000 LinkedIn connections.
For further information, please visit our website www.sabenzait.co.za or call me at any time on Tel: 0330040131.
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