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Dananda Talent

Customer Liaison Officer

Dananda Talent

  • R Undisclosed
  • Temporary Intermediate position
  • Oakdale
  • Posted 09 Dec 2025 by Dananda Talent
  • Expires in 12 days
  • Job 2629237 - Ref JHB000706

About the position

Opportunity for a Customer Liaison Officer to act as the primary point of contact between the company and its customers, building relationships and resolving issues.

Minimum Requirements

  • Grade 12.
  • Computer literacy (TMS, Microsoft Word, Excel, Outlook).
  • Strong interpersonal skills to liaise with staff and service providers.
  • At least 3 years’ experience in operations, distribution, and warehousing.
  • Ability to prioritize tasks and meet deadlines.

Duties:


Client Relationship Management:

    • Build and maintain positive relationships, ensuring high satisfaction and retention.
    • Handle customer and third-party queries regarding deliveries and Proof of Delivery (POD).
    • Liaise with customers and third parties on damages, losses, and shortages.



Issue Resolution:

    • Serve as the main point of contact for service requests, complaints, and inquiries, escalating complex issues when necessary.




Communication:

    • Clearly communicate service timelines, costs, and progress to customers.
    • Maintain open communication on failed/rejected deliveries and discrepancies on PODs.
    • Provide daily reporting on outstanding and customer reports.



Record Keeping:

    • Maintain detailed records of interactions, transactions, feedback, and complaints.



Internal Collaboration:

    • Work with internal teams to address customer issues and provide required documents.
    • Follow up on outstanding bookings, collections, and deliveries.



Administrative Tasks:

    • Process service requests, generate invoices, and manage related duties.



Customer Support:

    • Provide support and troubleshooting assistance, including training clients on product/service usage.



Desired Skills:

  • customer support
  • client relationship management
  • administration

Dananda Talent

About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

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