Customer Experience Manager

About the position

Customer Success Manager - Technical Sales Specialist

We are seeking an experienced technical sales professional to join our team as a Customer Success Manager. This role combines deep technical knowledge with strong sales acumen to drive platform adoption, upsell services, and ensure client success.

Role Overview

As our Customer Success Manager, you will be responsible for engaging with over 200 clients annually, analyzing their usage patterns, and developing strategies to increase platform utilization and revenue. Your primary focus will be on understanding client workflows, identifying new opportunities, and closing deals at the executive level.

Key Responsibilities

• Conduct in-depth analysis of client usage metrics and categorize accounts based on risk, utilization, and upsell potential
• Execute a systematic approach to client engagement, including:
• Meetings with current users to assess satisfaction and needs
• Presentations to business unit heads to uncover new opportunities
• Develop and implement tailored strategies to boost platform usage and upsell services/subscriptions
• Perform thorough due diligence on each client's implementation and business requirements
• Create and maintain a meticulous system for tracking client interactions and sales progress

Ideal Candidate Profile

We are looking for a seasoned professional with:

• Extensive experience in technical sales, particularly in closing deals with C-level executives
• Strong technical background, preferably as a solution architect or integration specialist
• Ability to analyze and understand workflows independently
• Meticulous attention to detail and excellent organizational skills
• Self-driven problem-solving mindset with the ability to develop and execute strategies autonomously
• Polished presentation skills and professional demeanor

Technical Requirements

• Basic understanding of tech stack (.NET, SQL, C#, Open Source)
• Ability to analyze workflows and provide technical solutions without extensive support
• Completion of certification course (desired)

Compensation

We are looking to fill this position urgently but are committed to finding the right candidate. If you believe you have the technical expertise, sales acumen, and drive to excel in this role, we encourage you to apply.

To apply, please submit your resume and a cover letter detailing your relevant experience and why you are the ideal candidate for this position.

Desired Skills:

• DevOps
• Presales
• Technical Account Management
• Solutions Architect
• Customer Success Manager
• Workflows
• C#
• SQL

Desired Qualification Level:

• Degree

About The Employer:

What We Do

We help businesses seamlessly integrate data across applications and services, enabling them to focus on their core operations. Using our low-code visual designer, prebuilt connectors, and innovative DevOps approach, we simplify integration challenges.

What It's Like to Work Here

We value persistence, autonomy, and collaboration in small teams. Success here means embracing challenges-whether it's creating a new connector or optimizing performance. We empower team members to make impactful decisions, fostering a sense of ownership in the company's success. Developers often work across multiple areas of the platform, gaining exposure to diverse projects.

We hire individuals who are problem-solvers, thrive on responsibility, and enjoy seeing complex solutions come to life. While technical expertise is important, effective communication is equally valued.

Our Tech Stack:

Platform is built on .NET 8 and operates on Azure public clouds in South Africa, Europe, and the US, with on-premise deployment options available. Key Azure services include VMs, Azure Storage, Key Vault, and App Gateway.

Workflows built are stored in GitHub for transparency and control.

Our development tools include Visual Studio and VS Code. Code is managed via GitHub with CI/CD pipelines powered by Azure DevOps and extensive use of Terraform for infrastructure automation.

Employer & Job Benefits:

• Provident Fund
• Discovery Medical Aid
• Gym
• Subsidised home fibre
• Company laptop
• Basic
• Commission