Customer Experience Expert (Must know/love cycling/bicycles!)

About the position

Customer Experience Expert (Must know/love cycling/bicycles!)
Join a specialist cycling insurance solutions team supporting Australian clients
Stellenbosch | R20,000 to R30,000 basic + commission

About Our Client
This specialist insurance solutions company focuses on serving the cycling community with dedicated customer support and smooth policy administration. Operating from Stellenbosch while engaging with Australian clients, the business offers an energetic and growth-oriented environment. The company values professionalism, responsiveness, and exceptional customer care, with opportunities for team members to learn, develop, and gain international exposure.

The Role: Customer Experience Expert
This role exists to provide efficient, accurate, and friendly support to customers, ensuring they receive the highest standard of service. You will be the first point of contact for inquiries, updates, and complaints, while supporting communication between customers, sales, and claims teams. The focus is on delivering quick resolutions, maintaining clear and accurate information, and contributing to a seamless customer journey.

Key Responsibilities

• 1+ years of customer service experience
• Take inbound calls and transfer them to the appropriate team members quickly and efficiently
• Attend to missed calls, emails, and chat messages
• Handle customer complaints professionally and effectively
• Provide general customer service support across teams
• Deliver online support for Hubtiger
• Capture all communication accurately across required platforms
• Liaise between customers, sales, and claims teams to ensure smooth information flow

About You

• 1+ years of experience in a customer service or administrative support role
• Strong communication skills, both verbal and written
• Ability to manage inquiries efficiently and professionally
• Organised, accurate, and detail-driven
• Proactive, energetic, and customer-focused
• Able to adapt to fast-paced, service-driven work
• Willing to work shifts aligned with Australian time zones
• Interest in learning about insurance and serving the cycling community

Desired Skills:

• Customer Service
• Administrative Support
• Administrative Duties
• Strong communication skills
• both verbal and written
• Proactive
• energetic
• and customer-focused
• Take inbound calls

Desired Work Experience:

• 1 to 2 years