Customer Experience Expert - (Australian Hours) - (Stellenbosch)

About the position

ENVIRONMENT:

Our client, a company focused on revolutionizing bicycle security, is seeking an energetic and customer-focused Customer Experience Expert to join their team. Based in Stellenbosch and engaging with Australian clients, this role offers a unique opportunity to gain exposure to the insurance industry while delivering exceptional service. You will be responsible for efficiently handling customer service tasks, always prioritizing the customer experience. Acting as a key liaison between customers and the sales and claims teams, you will ensure all communication is accurately recorded and managed across the appropriate platforms.

DUTIES:

• Taking inbound calls relating to inquiries and updates and transferring calls to the correct people quickly and efficiently.
• Attending any missed calls, emails and Chat messages.
• Dealing with customer complaints in a professional manner.
• General customer service support.
• Online customer support for Hubtiger 

REQUIREMENTS:

• Have 2+ years of relevant work experience.
• Have a proactive approach when it comes to dealing with clients.
• Be highly motivated and positive.
• Work well within a team environment.
• Have strong communication skills at all levels.
• Be eager to learn the products and daily processes to become an expert on the topics.

While we would really like to respond to every application, should you not be contacted for this position within 10 working days please consider your application unsuccessful.

COMMENTS:

When applying for jobs, ensure that you have the minimum job requirements. Only SA Citizens will be considered for this role. If you are not in the mentioned location of any of the jobs, please note your relocation plans in all applications for jobs and correspondence. Apply here [URL Removed] e-mail a Word copy of your CV to [Email Address Removed] and mention the reference number of the job.

Desired Skills:

• Customer
• Experience
• Expert