Customer Experience Consultant

About the position

We're on the hunt for a Customer Experience Expert who loves solving problems, thrives in a fast-paced environment, and (bonus points!) knows their way around a bike. Based in our Stellenbosch office, you'll play a key role in supporting our US customers-from handling insurance claims and guiding them through queries to driving sales and retention.

Working Hours
This is a full-time office-based role, with hours from 5 pm - 2 am (aligned with US time zones and adjusted for daylight savings).

What You'll Do

• Manage the full claims process from lodgement to settlement, ensuring accuracy and fairness.
  
  
• Engage with customers to convert quotes into active policies and strengthen retention.
  
  
• Deliver empathetic, professional support across calls, emails, and live chat.
  
  
• Collaborate with your team to hit sales, claims, and service targets.
  
  
• Keep detailed electronic records and complete all tasks within service standards.
  
  

What You'll Bring

• 2-3 years of customer service or claims handling experience with proven performance.
  
  
• Excellent communication and problem-solving skills.
  
  
• A collaborative spirit with a hunger to learn and grow.
  
  
• Own transport and preferably based in Stellenbosch or nearby.
  
  
• Technical knowledge of bikes (a plus, but not a dealbreaker-we'll train you!).
  
  

Salt is acting as an Employment Agency in relation to this vacancy.

Desired Skills:

• Customer service
• Communication
• Outbound calling