About the position
Our client in the Telecommunications industry is currently looking to employ a Data Analyst / CRM Administrator based in Port Elizabeth.
A wonderful career opportunity awaits you.
Requirements:
- Must have Matric.
- Proven experience as a CRM Administrator or Data Analyst or in a similar role.
- Solid knowledge and understanding of database structure and systems like SQL.
- Deep understanding and knowledge of CRM & ERP System (minimum 5 years’ experience required).
- Proficiency in CRM system administration, including user management, data management, customization, and reporting.
- Strong analytical and problem-solving skills.
- Advanced proficiency in Microsoft Excel for data analysis and reporting purposes.
- Attention to detail and organizational skills to ensure accurate data entry and system maintenance.
- Outstanding communication and interpersonal skills to effectively collaborate with cross functional teams and provide user support.
Advantageous Requirements:
- Bachelor's degree in a relevant field.
- Experience working in a sales environment with rental and leasing knowledge.
- Sage knowledge.
- Understanding of procurement, financial and sales processes.
Responsibilities and expectations but not limited to:
- CRM System Management: Oversee the day-to-day operation of the CRM system, including user management, security settings, and data integrity.
- Collaborate with cross-functional teams to identify, analyse, and address CRM system issues.
- Reporting and Analytics: Create and maintain CRM reports to provide meaningful insights.
- to sales, marketing, and customer service teams. Identify trends, track key performance indicators (KPIs), and generate actionable reports to support data-driven decision-making.
- Data Management: Monitor and improve data quality within the CRM system by conducting regular data audits and implementing data cleansing processes.
- Training and User Support: Develop and deliver CRM training programs for end-users, including new employee onboarding and ongoing training sessions. Provide technical support and guidance to users, troubleshooting system-related issues, and assisting with user adoption.
- Full and complete management of Customer Relations Management Software.
- Rep Allocations to client.
- Maintenance/clean-up of data on CRM by ensuring that client information is not duplicated.
- Provide CRM technical support.
- Conduct CRM training with new users.
- Monitor sales rep activity.
- Loading of new equipment on CRM.
- Produce the following detailed reports: Weekly activity data reports, Monthly data reports, Maintenance reports.
- Manage leads (allocation to reps and regular follow ups thereafter).
- Handle all Client settlements/ Cancellation queries.
- Verify and distribute client information.
- Understand and interpret client contracts.
- Loading of contracts.
- Assisting sales reps with contracts/settlements/ any queries.
- Create New User Profiles.
- Remove Access for terminated staff.
- Any other ad-hoc duties as assigned from time to time.
Please note should you not receive a response within two weeks of applying you may assume that your application was unsuccessful.
Desired Skills:
- CRM Administrator
- Data Analyst
- database structure
- database structure and systems
- SQL
- CRM & ERP System
- CRM system administration
