About the position
Purpose of the Job:
To oversee the daily management of our Salesforce CRM and provide assistance for a larger range of functional systems.
Required Qualifications:
- Tertiary qualification - Advantageous
- 1–3 years of hands-on CRM administration experience in a similar operational role
- Proficiency in user management, data imports, reports, dashboards, and standard configuration
- Comfortable working across multiple systems and maintaining data consistency between platforms
- Experience with Sage 200 or similar ERP systems
- Understanding of databases
- Exposure to WordPress and WooCommerce
- Familiarity with Tableau or other reporting/BI tools
Technical Competencies & Experience:
- Act as the main Salesforce administrator, managing day-to-day user support, fixing problems, and making sure the system functions properly.
- Conduct biweekly Q&A sessions to discuss team questions and evaluate system performance.
- Give new sales representatives platform overviews and onboarding training; provide helpful advice and updates to the entire team.
- Organize and import large amounts of lead data from trade exhibitions, webinars, and other events.
- Keep correct records and import invoices into Salesforce.
- Manage stockist portals in a basic manner, including adding and removing people and products.
- Set up promotions and prices on the portals as needed.
- Help the IT Manager with a variety of duties, such as recording staff support calls.
- Respond to routine IT inquiries and, if feasible, troubleshoot typical issues
Behavioral Competencies:
- A keen eye for detail, especially when it comes to record quality and data correctness
- Effective communicator who can assist non-technical users and communicate with the sales team
- Self-sufficient, well-organized, and capable of handling a variety of everyday tasks
Please Note: Should you not hear back from us within the next 2 weeks, please consider your application as unsuccessful.
Desired Skills:
- CRM
- Salesforce
- ERP Systems
