Crew Member at Burger King

About the position

The Crew Member will be responsible to serve guests, clean and make food.

Time & attendance

• Be on time & prepared for your shift.
• Ensure clocking in & out procedures are adhered to.

Ensure planned/unplanned absence from work is correctly communicated to management, as per company policy.

Guest satisfaction

• Ensure each & every guest is treated like a king.
• Ensure 5 service steps are followed with every guest.
• Ensure guest complaints and comments are promptly reported to management.
• Ensure all ingredients and products are fresh and made correctly.
• Ensure all guest contact areas are kept neat and hygienic.
• Ensure every guest leaves with a smile and happy to return.

Ensure they drive Guest trac survey responses

Stock control

• Ensure every menu item is prepared per the recipes, ingredient quantities are correct.
• Ensure the fresh-ready system is followed.
• Ensure proper stock rotation is followed (FIFO).
• Reduce waste by monitoring stock freshness and report any issues promptly to management.

Follow the BK® cook and discard system and/or management instructions to reduce waste

Health & safety/hygiene

• Ensure uniform is clean, in good condition and worn as prescribed
• Report any health and safety concerns promptly to management; including equipment issues
• Ensure hand wash procedures are followed at all times - be a "hand hygiene champion"

Ensure the restaurant and work environment is kept clean and hygienic by following "clean-as-you-go"

Delivery of quality products

• Monitor raw ingredients before preparation and report any sub-standard items promptly to management.
• Ensure menu items are always prepared with the best and freshest ingredients.
• Do not be afraid to waste sub-standard produce to ensure best quality menu items offered to guests.
• Follow a culture of "fresh is best" and promote it amongst fellow team members.
• Ensure ingredient and product time management procedures are followed.

Desired Skills:

• Ability to communicate with guests and coworkers in a friendly enthusiastic and outgoing manner
• Ability to work irregular hours and shifts
• Excellent numeracy and literacy skills
• Presentable and fluent in english