About the position
Our client, a leading organization in the telecommunications industry, is seeking a highly skilled and detail-oriented Credit Note Specialist to join their Billing Assurance Management department.
The successful candidate will be responsible for ensuring the accurate, timely, and policy-compliant processing, approval, reconciliation, and reporting of credit notes within the monthly billing cycle. This role plays a critical part in supporting revenue assurance, financial compliance, and operational efficiency by effectively managing credit note workflows, conducting quality assurance reviews, and collaborating with cross-functional stakeholders across Finance, Billing, and Business Operations.
Requirements
Technical / Professional Qualifications
- Matric / Grade 12 or equivalent qualification (Essential).
- A relevant three-year tertiary qualification at NQF Level 7 in Information Technology, Data Analysis, Finance, Business Management, or a related field will be advantageous.
Experience
- Minimum of 3 years’ experience in credit note management, billing operations, and revenue assurance within a large corporate environment, preferably within the telecommunications or financial services industry.
- At least 2 years’ experience in project management, with demonstrated ability to coordinate and deliver operational initiatives.
- Proven proficiency in SQL, including data extraction, analysis, and reporting to support revenue assurance activities, business intelligence, and executive reporting requirements.
- Experience in developing, maintaining, and enhancing process documentation, standard operating procedures, and policies to ensure compliance, operational efficiency, and alignment with industry best practices.
- Working knowledge of Siebel CRM or related enterprise systems will be advantageous.
- Previous experience within the telecommunications industry will be highly advantageous
Desired Skills:
- project management
- credit management
- siebel
- SQL
- revenue assurance
