Credit Facilitator (Team Lead)

About the position

Career Opportunity: Credit Facilitator (Team Lead)

Job Title: Credit Facilitator
Location: Johannesburg North (Onsite)
Contract Type: Full-time
Reports To: Credit Manager
Salary: Up to R32,000 CTC (Dependent on experience and qualifications)

Are you a seasoned Credit Professional with a unique blend of technical collection expertise and high emotional intelligence?

An established organization in Johannesburg North is seeking a Credit Facilitator to join their team. This is not a standard collections role; it requires a leader who can effectively manage credit functions while maintaining exceptional relationship management and conflict resolution skills. We are looking for a patient, people-oriented professional who can lead a team through complex financial negotiations with empathy and tact.

Key Responsibilities

Credit & Collections Management

• Effectively perform full-function credit facilitation and collections.
  
  
• Monitor accounts to identify outstanding debts and initiate appropriate collection actions.
  
  
• Manage complex debt negotiations while maintaining positive client relationships.
  
  
• Ensure all collection activities adhere to industry regulations and internal policies.
  
  

Team Leadership & Mentorship

• Provide direct leadership and guidance to a team of credit staff.
  
  
• Foster a collaborative environment focused on performance and professional growth.
  
  
• Handle escalated conflicts and provide resolutions that balance business needs with client retention.
  
  

Relationship Management

• Act as a key liaison between the organization and various stakeholders.
  
  
• Utilize high EQ to navigate difficult conversations and resolve disputes.
  
  
• Promote a culture of excellent service and effective communication across the credit department.
  
  

Minimum Requirements

Experience & Qualifications:

• 5+ years of experience in Credit Collections.
  
  
• 2+ years of experience in a Team Lead or supervisory capacity.
  
  
• Relevant tertiary qualification in Finance, Credit Management, or a related field.
  
  

Language & Communication:

• Fluency in English is essential.
  
  
• Fluency in multiple African languages is required to effectively support a diverse client base.
  
  
• Exceptional verbal and written communication skills.
  
  

Key Competencies:

• High Emotional Intelligence (EQ): Ability to manage your own emotions and understand those of others.
  
  
• Conflict Resolution: Proven track record of de-escalating tense situations.
  
  
• Patience & People Skills: A genuine interest in helping others and finding mutually beneficial solutions.
  
  
• Strategic Thinking: Ability to see the "big picture" while managing daily operational tasks.
  
  

How to Apply > Apply Today!
If you have the leadership experience and the soft skills required to excel in a high-stakes credit environment:

?? Email: [Email Address Removed]
?? Apply online: [URL Removed] Reference: CreditFacilitator_JHB_2026

Should you not hear back within 3-5 Business days, please deem your application as unsuccessful at this time. We will be in touch should we have any alternative roles available matching your experiences and qualifications.

Desired Skills:

• Credit Facilitator (Team Lead)
• Credit Facilitator (Team Lead)
• Credit Facilitator (Team Lead)