About the position
Are you highly organised, customer-focused, and passionate about driving financial performance through strong credit control? We’re looking for a proactive Credit Controller to manage student accounts, ensure timely collections, and maintain excellent customer relationships while supporting the overall finance function on campus.
Key Responsibilities:
- Reduce overdue debt and bad debt by ensuring timeous payments and effective query resolution.
- Process weekly banking transactions including credit, debit, and cash payments.
- Administer student accounts, including refunds, billing, debit orders, transfers, cancellations, and bursaries.
- Investigate credit balances and ensure timely processing of corrections.
- Negotiate payment plans and maintain documentation including Acknowledgement of Debt agreements.
- Perform collections duties including legal handovers, student suspensions, and status changes.
- Process debit orders and handle unpaid debit order follow-ups and reactivations.
- Maintain and reconcile daily bank statements and allocate unallocated payments accurately.
- Liaise with account payers, resolve queries through the Finance Query Management System (FQMS), and assist with walk-in queries.
- Deliver quality customer service by building positive relationships with students and sponsors.
- Compile, update, and maintain reports related to suspensions, handovers, credits, and payment feedback.
- Support administrative systems such as Fresh Desk (VC Assist) and communicate with internal departments to maintain up-to-date student account information.
What You’ll Need to Succeed:
- Previous experience in credit control, collections, or finance administration.
- A proactive approach to managing account queries and overdue debt.
- Excellent interpersonal and communication skills.
- Attention to detail with strong administrative and reporting capabilities.
- Ability to handle pressure and meet daily, weekly, and monthly deadlines.
- Solid understanding of banking processes, debit orders, and reconciliations.
Please note that only suitable candidates will be contacted.
Desired Skills:
- credit controller
- creditors
- finance
