About the position
Requirements PURPOSE OF THE JOB Duties
Matric
Reliable transport
Should live in Durban area
Credit Management Certificate advantage
At least 3 years credit control/collections experience
Experience in a customer liaison environment
Exposure to Telecommunication industry advantageous
The purpose of this position is to manage outstanding and unpaid debt and the collection thereof, aligned to the Company's credit control policy. To resolve customer queries and maximize cash collection across the board within credit terms to improve debtors' days and reduce bad debts, whilst providing a first-class service to all our customers
Apply company collection process
Effective, systematic, and prompt follow up of outstanding debt to reduce the companies' risk and minimize losses
Record all account activity i.e., Client contact, inter-departmental inter-action etc. in our database in a comprehensible way
Manage workflows & ticket centres and ensure SLA's are adhered to
Debtor account reconciliations. Rectifying previously mishandled accounts
Attend to all customer queries and resolve promptly by providing accurate advice
Convert cash paying accounts to debit order thereby improving cash flow. Adhere to mandate policies
Compile and submit credit requests, interest waivers, payment transfers, suspension authorization, payment plan approvals etc.
Desired Skills:
- resolve customer queries
- Credit Control
- Debtor account reconciliations
