Credit Controller - AR

About the position

• We are seeking a Creditors Controller/Accounts Receivable Collections
  
  
  
  Employment Type
  
  
  • 3 months contract - Tygervalley, Cape Town
  • R104 per hour (R16 640 per month)
  
  
  
  
  This individual is responsible for managing the end-to-end process of accounts receivable. This includes contacting debtors, collecting outstanding payments, managing disputes and claims, allocating payments, and ensuring compliance with financial policies and procedures. The role requires strong attention to detail, effective communication, and the ability to build cross-functional relationships to ensure optimal receivables performance.
  
  
  
  Key Responsibilities
  
  1. Collections & Accounts Receivable
  
  
  • Contact debtors to follow up on outstanding payments.
  • Manage the end-to-end collections process, from order to potential legal action.
  • Send reminders and final demand communications (email, SMS, letters).
  • Monitor and manage the transactional work list.
  • Perform accurate reconciliations and allocate payments as per remittances.
  • Apply discounts in line with agreed payment terms.
  • Oversee Point-of-Sale collections and ensure adherence to on-site procedures.
  • Escalate overdue accounts (>60 days) to the legal team.
  2. Claims & Dispute Management
  
  
  • Investigate and validate claims on discounts, returns, bottles, and quality issues.
  • Manage price discrepancies, deal disputes, and marketing/advertising offsets.
  • Maintain accurate customer master data and transaction records.
  • Collect and report on dispute and claims resolution activity.
  3. Payment Arrangements
  
  
  • Identify and negotiate short-term repayment opportunities for default accounts.
  • Manage repayment arrangements (max 4 weeks); escalate to legal if defaulted.
  4. Cash Application
  
  
  • Allocate incoming payments to appropriate open invoices.
  • Ensure timely and accurate processing of all payments.
  5. Stakeholder Management
  
  
  • Build and maintain effective working relationships with internal and external stakeholders.
  • Facilitate cross-departmental collaboration to resolve queries efficiently.
  • Record and distribute meeting minutes when required.
  6. Reporting & Compliance
  
  
  • Compile and submit regular reports (progress, performance, collection status, etc.).
  • Ensure full compliance with Order-to-Cash policies, procedures, and contracts.
  • Proactively identify and mitigate financial risks.
  Requirements
  
  Education & Qualifications
  
  
  • Matric Certificate (required)
  • Credit Management 1 & 2 (preferred)
  Experience
  
  
  • 3-5 years' experience in collections/accounts receivable
  • Previous call centre or customer-facing experience in a credit control environment
  
  
  Skills & Competencies
  
  
  • Strong analytical, reconciliation, and problem-solving skills
  • Ability to multi-task and prioritize workloads effectively
  • Excellent communication skills (written and verbal)
  • Assertive and confident when dealing with customers
  • Advanced proficiency in MS Office, especially Excel
  • Working knowledge of accounts receivable systems
  • Solid understanding of debit/credit entries
  • Ability to work independently and as part of a team
  • Sound relationship-building skills across departments
  Behavioural Competencies
  
  Lead Self
  
  
  • Resilience and adaptability
  • Personal effectiveness and accountability
  • Alignment with company values
  Thinking & Innovation
  
  
  • Analytical decision-making
  • Business insight and change agility
  Relationships
  
  
  • Customer-centric mindset
  • Strong interpersonal and engagement skills
  • Effective collaboration
  Execution
  
  
  • Results-driven
  • Excellent planning and organizational control
  • Initiative to implement and follow through
  Functional Competencies
  
  
  • Business Administration: Written and verbal communication, reporting, administrative accuracy
  • Customer Needs: Understanding of client challenges and proactive issue resolution
  • Finance: Familiarity with financial principles, performance reporting, and risk management
  • Credit Management: Knowledge of statutory/legal requirements (e.g., NCA, VAT, Companies Act), credit policy interpretation, debtors accounting, and customer negotiation
  • MIS: Competent in AR systems, management reporting, and data interpretation
  • Corporate Governance: Representation of company standards and ethical compliance
  • Policy Administration: Implementation and adherence to company policies

Desired Skills:

• collections
• credit contoller
• accounts recievable