About the position
About the role: Your tasks will be to: Gather information through relevant business systems/tools. Fluency in English and GERMAN Good working knowledge of Microsoft Applications (any experience with ticketing tool could be an advantage).
Our client is setting up a new team for the Group Delivery Back Office team in South Africa to help out with the scheduling of different Resources, e.g. IT Consultants, Project Managers, Engineers for our customers.
Advise and provide support to customers to satisfactorily resolve queries.
Understand the nature and urgency of resource, what exactly the customer requires and schedule them accordingly.
Provide good customer service to ensure that requests for information are provided to avoid customer escalations.
Scheduling services / organize resources to the partners to meet SLA's
Prioritise your own workload to ensure that deadlines and customer requirements are met.
You are the ideal candidate if you have:
The ability to plan and organise your own, and others', workload.
Proven experience of high standards of customer service.
Good administrative experience.
The ability to ensure accuracy of data, provide data for reporting and processing of information.
Excellent interpersonal, literacy skills, adaptivity and ability to build relationships at all levels.
Desired Skills:
- Microsoft applications
- Excellent communication skills
- Excellent interpersonal skills
- Excellent customer service
- Literacy Skills
- Good Admin experience
Desired Qualification Level:
- Grade 12 / Matric
