COO

About the position

?? We're hiring: Chief Operating Officer (COO)

A leading financial services organisation is looking for a strategic, operations-driven COO to oversee and optimise post-sales insurance operations - including customer service, retentions, and claims management. This permanent role is based in Bryanston and reports directly to the CEO.

Key Purpose
The COO will drive operational excellence, ensure regulatory compliance, and lead teams to deliver outstanding customer outcomes. A strong focus on technology adoption, data-driven decision-making, and process optimisation will be critical to success in this role.

What You'll Do
?? Design and execute the customer support strategy
?? Lead post-sales operations (customer service, claims, retentions)
?? Implement policies, processes, and systems that enhance efficiency and compliance
?? Drive automation, innovation, and best practices
?? Mentor and lead managers, building a high-performance culture
?? Monitor key performance metrics and identify opportunities for improvement
?? Partner with senior leadership on strategy, partnerships, and resource optimisation
?? Ensure adherence to regulatory requirements and internal policies

What You'll Bring
? Bachelor's degree in Accounting, Actuarial Science, Business Administration, Insurance, Finance, or similar (MBA an advantage)
? 8-10 years' experience in insurance operations, with at least 5 years in leadership
? Expertise in post-sales insurance functions: claims, customer service, retention
? Deep knowledge of compliance and regulatory frameworks
? Proven track record in process improvement, operational efficiency, and digital adoption
? Strong leadership, analytical, and stakeholder management skills

Personal Attributes
?? Strategic thinker with strong problem-solving ability
?? Exceptional leadership and communication skills
?? Customer-focused with a service excellence mindset
?? Resilient, adaptable, and able to manage multiple priorities

If you're ready to take on a high-impact leadership role where you can shape operations, empower teams, and drive growth, we'd love to hear from you.

?? Apply now by sending your CV to [Email Address Removed]

Desired Skills:

• Short term insurance
• Restructuring Management
• Business consolidation
• Executive Management
• M&A experience
• Group Management