About the position
Introduction
The incumbent should be a detail-oriented, reliable, experienced, all-rounder, restaurant operator. In this position, you will play a key role in managing all aspects of the front of house and back of house restaurant business. You should deliver a high-quality experience to guests and motivate staff to ensure excellent customer service. You will be responsible for maintaining quality and increasing profitability.
Duties & Responsibilities
The scope of work includes but is not limited to the following:
Assist Hospitality Coordinator: the Canteen as and when required. Oversee all back of the house restaurant operations i.e. preparation work done, check lists done, stock issued to the team, thus ready for the day. Oversee all front of house restaurant operations i.e. preparation work done, check lists done, stock displayed, thus ready for the day. Project future needs for kitchen [food] supplies and cleaning products and order accordingly. Look for ways to cut waste and decrease operational costs. Oversee health code compliance and sanitation standards, including quality control for food served. Responsible for stock rotation, labeling and dating of stock. Responsible and assist with stock take; daily, weekly and at end of every month including waste and stock on hand controlled. Ensure customer satisfaction through promoting excellent service. Respond to customer complaints tactfully and professionally. Responsible for monitoring customer orders placed, from main counter to back of house, and passing orders to customers. Assist cashier during rush hours, or when not available and responsible with cashier to do daily cash ups. Assist with any / all functions, as and when required. Report items of equipment if not in full working order to Hospitality Coordinator: the Canteen.
Desired Experience & Qualification
Formal Education
Minimum of matric
Experience
- At least 5 years' experience in the hospitality industry [food and beverage] with front AND back of house experience
- Microsoft Office Medium to Advance experience
Ability to use restaurant management software
