Control Hub Operational Training Manager (Contract)
O'Brien Recruitment
- R Undisclosed
- Contract Management position
-
South Africa
- Posted 20 Oct 2026 by O'Brien Recruitment
- Expires in 25 days
-
Job 2646401 - Ref CPT000079
About the position
Training & Development Manager (6-Month Contract)
We are looking for an experienced and hands-on Training & Development Manager to join a fast-paced digital commerce and order fulfilment environment.
The successful candidate will be responsible for developing and delivering effective training programmes, coaching teams, improving operational performance and ensuring employees have the skills and knowledge to deliver excellent customer service.
Key Responsibilities
- Design, develop and implement training programmes aligned with operational requirements.
- Manage and coordinate training activities across teams.
- Coach, mentor and develop employees to improve individual and team performance.
- Monitor training effectiveness and identify areas requiring improvement.
- Prepare daily, weekly and monthly training and performance reports.
- Analyse operational and quality assurance data to identify training needs.
- Manage training budgets and support resource planning.
- Ensure compliance with company policies, procedures and governance requirements.
- Work closely with stakeholders to drive continuous improvement and operational efficiency.
- Introduce innovative learning solutions and digital training tools.
Minimum Requirements
- Diploma or Degree in Training & Development, Logistics, Business or a related field (essential).
- Minimum 4 years' experience in training and development within a customer-facing or operational environment.
- Proven experience designing, implementing and managing training programmes.
- Experience measuring training effectiveness and analysing performance data.
- Strong reporting skills, including daily, weekly and monthly performance reporting.
- Experience within a fast-paced operational, retail, logistics or digital commerce environment would be advantageous.
- Relevant Learning & Development certifications would be advantageous.
Key Skills & Competencies
- Strong leadership, coaching and mentoring abilities.
- Excellent communication and interpersonal skills.
- Analytical thinking and problem-solving skills.
- Strong planning, organisational and reporting abilities.
- Customer-focused with a passion for employee development.
- Ability to work under pressure and manage multiple priorities.
- A proactive approach to continuous improvement and innovation.
Desired Skills:
- Digital Commerce
- Retail
- Order Fulfilment
- Training Manager
O'Brien Recruitment
About the agency
O’Brien Recruitment – what is our story and who are we?
O’Brien Recruitment has assisted in connecting the right candidates with the right clients since 1997. We love what we do and we are “POWERED BY PEOPLE” – making a difference in our candidates lives and watching their careers grow and develop is the reason we are in business!
Our Permanent, Temporary and Contract Recruitment Solutions unite talent with top employers across a vast range of industries, from FMCG; Financial Services; Call Centre; Retail to Publishing; Manufacturing; Legal and Hospitality. When you deal with O’Brien Recruitment you are dealing with a team of twenty professionals who are highly capable, knowledgeable and passionate about recruitment.
We pride ourselves on the ability to give our clients and candidates a competitive edge!
We payroll over 400 temps/contractors, and on an annual basis, we place over 350 talented individuals in permanent roles in a large variety of Job Functions from A – Z!
These include: Accountants, Bookkeepers; Call Centre Agents; Debtors Clerks; Engineers; Financial Managers; Graphic Designer; Human Resources; IT Specialists; Journalists; Key Accounts Managers; Legal; Mechanical Fitters; Network Engineers; Office support staff; Portfolio/Project Administrators; Quality Assurance Managers; Receptionists; Sales Executives; Tax Consultants; Unit Trust Administrators; Villa Managers; Welders; X-Ray Testers; Yard Foremen; Zoologists.
Whether you’re progressing to the next step up the career ladder, or building a bespoke recruitment strategy to meet your wider business goals, we help professionals make valuable connections that are crucial to success.
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