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Kelly

Contact Centre Manager

Kelly

  • R60,000 per month
  • Permanent Management position
  • Edenburg
  • Posted 02 Jul 2025 by Kelly
  • Expires in 33 days
  • Job 2615547 - Ref 363510261029688
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About the position


SUMMARY
Are you passionate about delivering exceptional service and driving operational excellence in a healthcare setting? We're looking for a dynamic manager to lead and oversee the daily functions of the Contact Centre departments with a strong focus on patient satisfaction.

Our client is looking to employ a Contact Centre Manager based in Sandton (EE Position)

RESPONSIBILITIES

  • Oversee and coordinate all operational functions within the Contact Centre
  • Drive a positive customer experience
  • Provide leadership and guidance to the team within the 124 Contact Centre
  • Develop and nurture strong relationships with key stakeholders

Requirements:

  • Matric is a must!
  • Diploma in Business or Health Management is essential
  • Degree in Business Management (Desired)
  • Certificate in Call Centre Management (Desired)
  • 5 years Contact Centre experience, preferably in Health Care environment
  • 3 years managerial, coaching /mentoring experience is a must.
  • CAD system
  • EMS environment
  • Computer literate in Microsoft Excel, Word and Outlook / MS360 /WebFleet

Desired Skills:

  • Management
  • Leadership
  • Communication
  • Relationship Building
  • Mentoring
  • coaching

Desired Qualification Level:

  • Diploma

Apply Now

Kelly

About the agency

We focus on the permanent recruitment of general administrative and office support personnel together with sales and service professionals for leading African firms with a particular focus on higher volume roles. With a detailed understanding of each client’s business, Kelly’s expert consultants exhibit in-depth knowledge pertaining to the industry sectors in which they recruit and consult, which include: • Contact centres • Engineering and technical • Financial Services • HR • ICT • Procurement RAPID PERSONALISED PLACEMENT SOLUTIONS – FOR US IT IS PERSONAL • For more than 50 years now, Kelly has been at the forefront of successful service delivery within the African recruitment industry. Our ability to understand and respond to market changes swiftly and powerfully enables us to consistently support our clients fulfil their recruitment needs swiftly • Our highly skilled and competent recruitment specialists have an in-depth understanding of our clients’ markets, are committed to service excellence and are passionate about connecting people with the world of work • By leveraging our scale, position, state of the art technology and unrivalled national database of candidates, Kelly has the competitive advantage in key client and candidate acquisition channels ensuring we are consistently able to give you the perfect match, fast. As an Adcorp Group firm, we are galvanised by our Group’s Purpose to enable agile, focused and skilled workforces for the future, workforces that are inclusive of people of all abilities, genders, ages and ethnicities; workforces that make a positive contribution to society. With deep, trusted and long-standing relationships with our clients and a reputation for rapid, personalised placement solutions, Kelly continues to deliver the most comprehensive and innovative recruitment service to the African market in our chosen sectors.

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Expires in 33 days

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