About the position
Location: On-site - Midrand surrounds Are you passionate about luxury travel and delivering world-class guest experiences? Our client is looking for global travel professionals who help craft unforgettable journeys for discerning international travelers. They are seeking a Luxury Travel Experience Specialist to provide exceptional service across all stages of the guest journey-from booking luxury travel and coordinating immersive destination experiences and pre/post-travel arrangements. If you thrive in a fast-paced, detail-oriented environment and have a flair for hospitality, we'd love to hear from you. What You'll Do Manage all aspects of the guest journey including: Luxury itinerary bookings Destination experiences and cultural excursions Hotel stays and pre/post-travel arrangements Provide luxury-level service via phone, video call, email, and chat Support and collaborate with Travel Advisors and international guests Act as a trusted expert on our CRM and reservation systems Maintain exceptional brand representation and relationship-building standards Offer feedback on customer support operations and suggest process enhancements What You'll Bring 1+ year of experience in a contact center, ideally in travel, tourism, or luxury hospitality A hospitality-first mindset with a natural ability to connect and communicate Fluent in either German, Spanish or Italian (spoken and written) Confident communicator across phone and video platforms Strong problem-solving and active listening skills Highly culturally aware with sensitivity to global clientele Flexible and willing to work across shifts and weekends to support international markets Why Join our client? Be part of a prestigious global travel brand delivering premium experiences Collaborate with a passionate, multicultural team of professionals Engage in continuous learning and development within the luxury travel space Help shape unforgettable, once-in-a-lifetime journeys for guests around the world Apply today and take the next step in your luxury hospitality career. [Email Address Removed]
Schedule: Full-time | Shifting schedules including weekends
Desired Skills:
- Call Centre
- Travel Arrangements
- italian
- german
- spanish
Desired Work Experience:
- 1 to 2 years
Desired Qualification Level:
- Certificate
About The Employer:
Are you passionate about luxury travel and delivering world-class guest experiences? Our client is looking for global travel professionals who help craft unforgettable journeys for discerning international travelers.
Employer & Job Benefits:
- Medical Insurance
- KPI Incentive
