Contact Centre Agent (Telesales)
Lesley Snyman and associates
- R Undisclosed
- Permanent Intermediate position
-
East Rand
- Posted 09 May 2024 by Lesley Snyman and associates
- Expires in 17 days
-
Job 2566526
About the position
Promote sales and enhance customer satisfaction by efficiently managing internal sales processes and providing professional support and consultation to customers and staff.
Minimum Requirements and Qualifications:
Key Performance Areas:
- Manage inbound calls and provide professional advice
- Follow up on leads, provide accurate quotes, and identify upsell opportunities
- Process sales leads, issue quotes, and ensure effective follow-up until sales conversion
- Handle customer complaints and claims, including payment collections
- Manage daily administrative tasks, including follow-ups and document management
Desired Skills:
- Inbound Customer Service
- Telesales - Inbound
- Call Center Services
- Handling complaints
Desired Work Experience:
- 1 to 2 years Call Centre Operator
Desired Qualification Level:
Employer & Job Benefits:
- Medical Aid
- Provident Fund
- 13th Cheque
Lesley Snyman and associates
About the agency
Lesley Snyman and associates (LSA) is a proudly South African, talent acquisition and recruitment specialist, skilled in the identification and resourcing of Human Capital.
At Lesley Snyman and associates we advance the career trajectories of our candidates by providing them with suitable opportunities for growth, development and career advancement.
In partnership with our clients, we develop an in-depth understanding of their unique corporate culture and of their specific requirements to facilitate the synergetic placement of talent.
Our mission is to embody the core values of Trust, Integrity, Honesty and Mutual Respect. In doing so we believe that we will be able to provide the best possible service to both clients and candidates alike.
We understand that just as each job specification differs, so too do the daily processes involved in identifying and recruiting exceptional talent.
Through the constant refinement of our business processes we aim to exceed the expectations of clients and candidates in the timely acquisition and appointment of successful applicants.
Some of our standard business processes include:
• The loading of new job advertisements
• The screening of suitable applicants
• The interviewing of selected talent
• The appointment of successful candidates
Furthermore, the following background checks and verifications are typically conducted:
• Qualification – Secondary and Tertiary; Courses and Certificates
• Credit History and Criminal Clearance (AFIS)
• Driver’s License and Identification Document (ID)
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