Configuration Manager / Change Manager at Parvana Recruitment
Parvana Strategic Sourcing
- R Undisclosed
- Permanent Senior position
-
Cape Town
- Posted 23 Apr 2025 by Parvana Strategic Sourcing
- Expires in 18 days
-
Job 2607685 - Ref 448937000100273
About the position
About our client:
Our client is a global investment advisory firm focusing on long-term value creation through investment strategies. They work with a diverse group of institutional partners and pride themselves on their collaborative, sustainable, inclusive culture and performance.
What you will be doing:
- Maintain accurate data within the ServiceNow Configuration Management Database (CMDB).
- Ensure proper mapping of Configuration Items (CIs) and their dependencies.
- Perform regular audits and data quality checks to ensure CMDB integrity.
- Develop and enforce governance policies for configuration management.
- Lead the end-to-end Change Management process to minimise IT service disruption.
- Review and assess change requests for risk, compliance, and alignment with business objectives and ITIL standards.
- Facilitate Change Advisory Board (CAB) meetings with relevant stakeholders.
- Monitor change implementation and report on outcomes, identifying areas for process improvement.
- Collaborate with the ServiceNow development team to configure, design, and maintain workflows for change and configuration processes.
- Identify opportunities to enhance automation and process efficiency using platform capabilities.
- Ensure platform functionality aligns with organisational needs.
- Act as a liaison between IT, business units, and vendors for change and configuration activities.
- Provide training and support to stakeholders to ensure consistent process adherence.
What our client is looking for:
- A relevant tertiary degree would be beneficial (IT, Computer Science, etc.)
- ITIL Practitioner: Service Configuration Management
- ITIL Specialist: Plan, Implement, and Control
- Additional ITIL certifications (advantageous)
- ServiceNow Certified Implementation Specialist (CIS) - Change Management or CMDB
- Additional ServiceNow certifications (advantageous)
- 5+ years of experience in ITIL-based Change and Configuration Management roles
- Strong understanding of ITSM frameworks and best practices
- Experience initiating and chairing Emergency Change Advisory Board (ECAB) meetings
- 3+ years of hands-on experience with ServiceNow, focused on Change Management and CMDB modules
- Experience working in multinational organisations and managing cross-functional teams
- Solid understanding of data governance and regulatory compliance requirements
Job ID:
For a more comprehensive list of opportunities that we have on offer, do visit our website - [URL Removed]
Desired Skills:
- Configuration / Change Management
- ITIL
- ITSM
Parvana Strategic Sourcing
About the agency
We are a recruitment company specialising in IT, telco & Finance with offices in South Africa and the United Kingdom. We are a highly skilled team that endeavours to provide a personal, efficient and value add service.
PARVANA is Persian for butterfly.
An unusual name for a recruitment agency perhaps, but we like to think it will stick with you next time you think about new opportunities.
At Parvana, we pride ourselves on our ability to not only assist our clients who are trying to find the best talent, but to guide and offer advice to our candidates who are looking for a new career.
That’s why when any executive or high profile employee is looking for a new career, they head directly to Parvana - and so should you.
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