Complex Claims Manager
Kamo Placements
- R Undisclosed
- Permanent Senior position
-
Sandton
- Posted 03 Apr 2024 by Kamo Placements
-
Job 2561869 - Ref JHB001466
About the position
The Complex Claims Manager will effectively manage claims experience within the governance framework, lead and manage complex Claims controllers and ultimately ensuring the attainment of the company objectives internally and externally
JOB DESCRIPTION
- Participate in the setting up of divisional strategy in alignment with the overall company strategy.
- Analyse the sufficiency of processes and procedures and advise accordingly.
- Drive the department to achieve the customer centricity objectives.
- Map the entire customer journey and touch points and identify opportunities to proactively intervene on the client’s behalf.
- Proactive engagement with stakeholders (Agent Companies and brokers) to facilitate areas of improvement in the claims process and ensure implementation to improve customer experience and efficient claims handling.
- Manage and provide direction and guidance to the team on complex or technical claims matters.
- Identify the shortcomings of systems, processes and procedures and recommend suitable improvements to the systems and thereafter,
- implementing changes to improve customer service.
- Conduct market research to ensure company meets market standards.
- Ensure that annual performance objectives are contracted and adhered to by staff.
- Manage team performance, ensuring that non-performance is dealt with accordingly.
- Ensure that working environment contributes improving staff morale and increased productivity.
- Manage the departmental budget, ensuring expenditure within set parameters.
- Manage claims and related service cost through use of business intelligence and claims best practice
JOB REQUIREMENTS
Minimum Qualifications:
- Relevant professional qualification or B Degree
- RE5, preferably RE1
- Insurance related qualification
Minimum Experience:
- Five to Seven (5-7 )relevant years’ experience in a similar environment, dealing with large/ complex claims and management of staff.
- Please note that preference will be given to people with disabilities.
Desired Skills:
Kamo Placements
About the agency
Kamo Placements is a 100% Female Black Owned Company.
Kamo Placements embraces the South African culture and the company complies with the employment equity Act. The company has a 100% affirmative action content.
Our vision is to be a leading staffing solutions provider by paying tribute to our clients and our country: South Africa, a land rich in both human resources and opportunities.
Ready for the organization to bring in the two together.
* Kamo Placements is committed to the uplifting of all individuals that form part of the diverse culture of the South African Population.
* To be the preferred value adding partner of selected customers in core markets in the supply of cost effective human capital related solutions.
* To uplift the community and to continue our commitment to create equal employment opportunities through growth, training, development and affirmative action appointments.
* Being a 100% Female Black owned company it is our commitment to the redressing of the empowerment agenda.
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