About the position
Our leading FMCG client in KZN is looking for an accomplished Communications and Engagement Manager. The role is to maintain strong employer-employee relationships, promote organizational values, and ensure alignment of company goals with the needs and well-being of their workforce. The incumbent will design and implement strategies to enhance employee engagement, facilitate effective communication channels, and foster a positive company culture. Collaboration with various stakeholders, both internally and externally, will be integral to this role, including Management, Employees, and Union Representatives.
Responsibilities:
Employee Engagement Strategy:
- Develop, implement, and improve employee engagement strategies tailored to the unique needs of bargaining unit and non-bargaining unit employees.
- Collaborate with HR and leadership to conduct regular employee surveys and feedback sessions, analyzing results to recommend action plans.
- Work with cross-functional teams to develop and implement programs promoting a positive work culture and celebrating employee accomplishments.
Internal Communication:
- Execute a comprehensive communication plan aligned with company values and goals.
- Create and distribute regular newsletters, announcements, and updates.
- Facilitate town hall meetings and focus groups to encourage two-way communication.
- Develop effective communication channels for all employees.
- Craft engaging communication initiatives to foster employee involvement.
External Communication:
- Craft and execute external communication plans to maintain the company's brand image.
- Develop press releases, media kits, and other materials for media outreach.
- Liaise with media representatives and act as a spokesperson when necessary.
- Monitor media coverage and respond to inquiries proactively.
Content Creation:
- Create compelling content for various channels, including website articles, blogs, and social media posts.
- Collaborate with subject matter experts to develop industry-related content.
- Ensure all content aligns with the company's brand voice and values.
Intranet and Internet Management:
- Oversee the intranet platform for internal communication and collaboration.
- Manage the company's internet page to showcase services and achievements.
- Implement SEO strategies to optimize web presence.
Social Media Management:
- Develop and execute social media strategies to increase online presence and engagement.
- Monitor social media channels and respond to comments and messages promptly.
- Track and analyze social media performance metrics.
Crisis Communication:
- Develop crisis communication plans to manage the company's reputation during challenging times.
- Work closely with senior leadership to ensure a timely response to crises.
Change Management:
- Partner with management to communicate organizational changes effectively.
- Support change initiatives by providing communication plans and resources.
- Act as a change advocate to promote understanding and engagement.
Team Management:
- Collaborate with the Learning and Development team to deliver training programs.
- Support the implementation of career development plans for team members.
Requirements:
- Bachelor's degree in media and communications, Public Relations, Marketing, Human Resources, or related field.
- 3-5 years' experience in employee engagement and communication, preferably in the supply chain and logistics industry.
- Proficiency in HR software and MS Office Suite.
- Strong interpersonal, communication, and writing skills.
- Familiarity with SEO best practices and digital marketing strategies.
- Knowledge of South African labour laws and regulations is advantageous.
Key Competencies:
- Attention to detail
- Deadline-driven
- Creative thinking
- Email and social media communication skills
- Ability to manage internal and external stakeholders
- Experience with video and teleconferencing technologies
Top of Form
Desired Skills:
- Communications
- and
- Engagement
