About the position
Duties & Responsibilities
- Monitor and ensure regional on time service delivery as per SLA's or as agreed with Client
- Pro-actively interact and engage with the client to understand areas of improvement and ensure that turn-around times are shortened to the satisfaction of the client.
- Ensure relevant feedback, information and reports are prepared, submitted and presented to various stakeholders on all aspects of service delivery and profitability.
- Leading, facilitating, developing and implementing relevant resource management process improvements in order to achieve SLA targets
- Management of the regional store inventory, churn & asset (Tools & equipment) budget, ensuring that proper utilization of allocated budget and being able to provide valid variance explanation on P&L's.
- Ensure compliance with policies and procedures related to financial management, controls and expenditure authorization levels.
- Monitor the productivity of all Human Capital allocated to the regional resource section and ensure that all human capital operate to capacity.
- Effectively deal with non-performance and destructive behavior which might jeopardize the company's standing with the Client.
- Ensure Health & Safety is a primary function and all mechanisms, processes and procedures are in place, monitored and adhered to at all times
- Ensuring through Supply Chain that the region has competent and diligent service providers to utilize in cases of emergencies and that such service providers are compliant with company's BBBEE strategy.
- Coaching, mentoring and counseling of staff not performing to the required standards and ensuring that employees improve on performance gaps highlighted during informal sessions and performance appraisals.
Desired Experience & Qualification
- National Diploma in Financial Management, Facility Management, Resource Planning, Logistics or Engineering Studies
- Matric
- Valid code 8 Driver's license
- Minimum 3 Years' experience in planning & scheduling including exposure to Logistics /Inventory Management.
- Ideally have exposure to SAP maintenance management system or any other Automated Maintenance Management System
Desired Skills:
- Commercial Contracts
- Tender Management
- SLA Management
- Financial Management
- Facilities Management
About The Employer:
Join a national and stable facilities management company and utilise your contract coordination and SLA adherence skills.
