About the position
My client is currently hiring a dynamic Commercial Claims Manager to join their team based on the East Rand of Johannesburg.
This role is perfect for someone with strong leadership capabilities, a keen eye for detail, and extensive experience managing commercial claims. If you’re an analytical thinker who thrives in a high-performance environment and enjoys balancing operational oversight with strategic problem-solving, this opportunity may be a great fit for you.
Key Responsibilities:
- Oversee the full claims lifecycle—from notification to resolution—ensuring timely, fair, and accurate processing of commercial Motor and Non-Motor claims.
- Apply expert judgment to assess complex claims, manage claim reserves, and guide negotiations for cost-effective settlements.
- Take charge of claims administration by coordinating workflows, setting daily priorities, and maintaining effective documentation practices.
- Engage with insurers, loss adjusters, investigators, and legal partners to manage complex claims and facilitate recoveries.
- Collaborate with internal teams and external stakeholders to ensure service standards and turnaround times are consistently met.
- Handle third-party matters and oversee liability assessments, ensuring thorough analysis and efficient settlement.
- Deliver regular reporting to leadership on claims trends, departmental efficiencies, and potential areas for risk mitigation.
- Build and maintain professional relationships with brokers, service providers, and reinsurers, fostering transparency and alignment.
Minimum Requirements:
- Minimum 5 years of hands-on experience in commercial claims management, including Motor and Non-Motor.
- A recognised FAIS qualification, or a willingness to complete it promptly.
- Bilingual with excellent written and spoken communication skills.
- Proficient in Microsoft Office tools (Excel, Word, Outlook) and able to manage data effectively.
- Excellent analytical skills, with the ability to interpret insurance policies and apply them to real-world scenarios.
- Comfortable managing multiple priorities and making decisions under pressure.
Desired Skills:
- claims manager
- commercial
- insurance claims
