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Dananda Talent

Collections Manager

Dananda Talent

  • R50,000 per month
  • Permanent Management position
  • South Africa
  • Posted 07 Nov 2025 by Dananda Talent
  • Expires in 25 days
  • Job 2626761 - Ref JHB000675

About the position

The Head Collections is responsible for the strategic direction and operational effectiveness of the Collections department. This role involves developing and implementing strategies that align with institutional goals, fostering a positive work culture, and ensuring optimal performance in both collections and academic support functions. The Head will lead a team of supervisors, monitor performance metrics, and manage high-level escalations
1.2 Responsibilities:

  • Set and communicate the vision and strategy for Collections department.
  • Develop long-term plans to balance collections and academic support goals effectively.
  • Collaborate with finance, academics, and other departments to ensure smooth operations.
  • Streamline processes for both collections and academic support.
  • Introduce tools and systems to increase efficiency and productivity.
  • Mentor and develop Collections Managers, ensuring their teams meet goals.
  • Monitor performance metrics related to collections recovery rates and student academic support outcomes.
  • Regularly review team performance and adjust strategies as needed.
  • Manage high-level escalations related to collections and student academic issues.
  • Act as a point of contact for institutional leadership and external partners.


1.3 Qualifications:

  • Bachelor's degree in Business Administration, Finance, Education, or a related field; a Master's degree is preferred.
  • Minimum of 7 years of experience in a leadership role within client relations, collections, or a related field.
  • Proven track record of developing and implementing successful strategies.
  • Strong analytical skills and the ability to make data-driven decisions.
  • Excellent communication and interpersonal skills.


1.4 Requirements:

  • Strong organizational and multitasking abilities.
  • Ability to work collaboratively across departments.
  • Proficiency in relevant software and systems used in collections and academic support.
  • Commitment to maintaining confidentiality and professionalism.
  • Knowledge of legal regulations and ethical standards in collections.

Desired Skills:

  • Operations
  • Collections
  • Finance

Dananda Talent

About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

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