Collections/Debtors Manager (Call Centre)

About the position

Opportunity exists for an experienced Collections/Debtors Manager to join the Pretoria-West Head Office of a longstanding client.

Minimum Requirements
Matric
2+ years managerial experience in a collections call-centre environment.

Overview of position

• Lead a team of 20 Collections Agents.
• Coach, train and mentor staff.
• Ensure that policies and procedures are communicated and understood.
• Oversee the effective implementation of policies and procedures, and ongoing improvement of controls and systems and the enhancement of relevant policies and procedures.
• Monthly review of collection key performance areas and results.
• Monitor the overall standard of maintenance of the debtors book.
• Identify opportunities and develop proposals to strengthen credit position and ensure implementation thereof.
• Conducting weekly reviews with credit controllers to monitor progress on debt collections.
• Manage the efficiency and effective collection of all outstanding debt by credit controllers.
• Ensure compliance with all relevant policies and procedures and legislation

Salary Bracket
R20 000 to R35 000 per month CTC, depending on experience, qualification(s) and current/previous salary

Desired Skills:

• debt collection
• staff management