About the position
Collections Call Centre Administrator
Area: Pretoria East
Salary: R15 000 - R18 000 basic salary + Medical Aid + Provident Fund
Purpose of the Position
Our client is seeking a detail-oriented and highly organised Collections Call Centre Administrator to provide administrative and operational support within a fast-paced debt collections environment. The successful candidate will be responsible for maintaining accurate debtor account records, assisting with collections administration, resolving account-related queries, supporting collection agents, and ensuring professional communication with clients and stakeholders.
Key Responsibilities
Debtor Account Administration
- Maintain and update debtor account information accurately on internal systems.
- Process daily administrative tasks related to collections and account management.
- Ensure all account notes, communication histories, and documentation are updated timeously.
- Capture and maintain accurate debtor and payment information.
- Assist with document management and account verification processes.
Query & Case Resolution
- Investigate and resolve debtor account discrepancies and queries.
- Liaise with internal departments, clients, and external stakeholders regarding account matters.
- Follow up on outstanding documentation, payments, and account information.
- Escalate unresolved matters to management where necessary.
Collections & Account Maintenance
- Support collection agents with account-related information and administrative assistance.
- Review and maintain closed, inactive, and handed-over accounts.
- Process account adjustments and write-offs in line with company policies and procedures.
- Ensure compliance with company procedures, POPIA, and relevant regulatory requirements.
- Identify account irregularities and report concerns to management.
Operational Support
- Provide administrative and operational support to the Collections Manager and team.
- Assist with reporting, statistics, and collections performance tracking.
- Maintain professionalism when communicating telephonically and electronically with debtors and clients.
- Assist with workflow coordination and prioritisation of urgent matters.
- Support the smooth day-to-day functioning of the collections department.
Minimum Requirements
- Grade 12 / Matric certificate.
- Minimum 3 years' Call Centre experience within a collections or debtor management environment (non-negotiable).
- Previous experience in debt collections, debtor administration, financial services, or account management is essential.
- Computer literate with good working knowledge of Microsoft Office (Word, Excel, Outlook).
- Experience working on CRM, collections, or debtor management systems advantageous.
- Strong administrative and organisational skills.
- Excellent verbal and written communication skills.
- Professional telephone etiquette and conflict-handling ability.
- Ability to work accurately under pressure in a target-driven and deadline-focused environment.
- High attention to detail and strong problem-solving skills.
- Ability to handle confidential information responsibly and professionally.
Desired Skills:
- collections call centre
- debtor management
- Debt collection
- Debtor Administration
- Collection administration
Desired Qualification Level:
About The Employer:
Collections Call Centre Administrator
Area: Pretoria East
Salary: R15 000 - R18 000 basic salary + Medical Aid + Provident Fund
Purpose of the Position
Our client is seeking a detail-oriented and highly organised Collections Call Centre Administrator to provide administrative and operational support within a fast-paced debt collections environment. The successful candidate will be responsible for maintaining accurate debtor account records, assisting with collections administration, resolving account-related queries, supporting collection agents, and ensuring professional communication with clients and stakeholders.
