About the position
Introduction
Internal Job Title: Contribution and Debt Coordinator
The position of Contribution and Debt Coordinator is vacant. The Contribution and Debt Coordinator will report directly to the Contribution and Debt Manager and forms part of the Administration and Transaction Services Division. The position is based at GEMS Head Office in Pretoria.
The remuneration package for this position is R 546 167 annum, based on qualifications and experience.
The closing date for applications will be Tuesday, 22 July 2025.
Duties & Responsibilities
The Contribution and Debt Coordinator will be required to provide support to the Contribution and Debt Manager through the identification of event request received from various departments and the implementation of the following Key Performance Areas (KPAs):
- Assist the Contribution and Debt Manager with ensuring that all Scheme operations are aligned to the Scheme's strategic plan and objectives.
- Develop operational project plans.
- Work together with the Contribution and Debt Manager to coordinate the development of the unit's operational plan in line with the Scheme's strategic objectives.
- Review, monitor, analyse and evaluate the operations performed by members of GEMS Service Provider Network (SPN).
- Review weekly, monthly, and quarterly SPN reports.
- Support all operational reviews with accurate qualitative and quantitative analyses.
- Work together with the Contribution and Debt Manager to ensure SPN compliance to approved operational mandates, policies, and procedures.
- Effectively co-ordinate, record and manage queries and requests to and from the SPN.
- Support the Contribution and Debt Manager in employing appropriate business process management tools such as process facilitations, gap analysis, process improvements, ensuring quality management, process implementation, process modelling and documentation.
- Consult with the Contributions and Debt Manager on contractual requirements and standards to ensure compliance.
- Work together with Contributions and Debt Manager to effectively resolve member queries to and from the SPN.
- Ensure optimal stakeholder participation in operational projects.
- Assist in developing contracting risks and implement contract management risk assessments and mitigation strategies.
- Report to Scheme and relevant stakeholders.
- Assist with the coordination of SLA compliance reports for various Scheme projects.
- Assist in the development of business process improvement, operational and risk management reports on trends, high impact issues.
- Ensure the alignment of all work to the scheme's mission, vision, and values.
- Work closely with GEMS Contracts Officer to assist in the contracts management environment.
- Assist in performing regular site visits to build and maintain healthy and sound relationships and assist by coordinating visit schedules to Service Provider Networks' and provide regular feedback.
- Assist the Manager: Contribution and Debt in the preparation for the chairing and coordinating operations meetings, the annual service provider strategy and planning sessions.
Desired Experience & Qualification
- Minimum 6-12 months experience with medical aid contribution and debt management.
- Minimum 3-year Diploma/administration and finance Sciences or equivalent.
- Good understanding of the PERSAL payroll systems and processes will be an added advantage.
- Relevant accreditation on Financial Governance codes will be an added advantage.
- Good knowledge and hands on experience with Contribution and Debt management within a medical Scheme environment.
- Good organisational ability and able to meet tight deadlines Accuracy and Attention to detail.
- Interpretation and understanding of the operations and finance interphases.
- A good understanding of the Medical Schemes Act.
Interested?
GEMS employs people with the highest level of integrity - submission to the appropriate pre-employment assessment is obligatory to be considered for the position.
Kindly note that the information provided on application of the position may be shared with a third party for vetting purposes and will be stored by GEMS for a period of 5 years.
Kindly note that information is required for Employment Equity Purposes and information gathered is strictly used according to the intended purpose of collection, unless there is a legal need or permission is granted from the applicant themselves to make use of it for other purpose
Should you wish to have your information removed from the GEMS database, kindly send a request in writing to [Email Address Removed] .
GEMS is guided by the principles of employment equity. Preference will be given to groups who are underrepresented in accordance with GEMS employment equity plan.
Successful candidates will be required to seek approval to conduct other work outside of GEMS.
GEMS Employees are required to conduct themselves in a manner that reflects the organisation's paramount values: Excellence, Member Value, Integrity, Innovation, and Collaboration.
