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Dananda Talent

Collections Agent

Dananda Talent

  • R Undisclosed
  • Permanent Intermediate position
  • Johannesburg
  • Posted 06 Nov 2025 by Dananda Talent
  • Expires in 25 days
  • Job 2626692 - Ref JHB000677

About the position

We are looking for the Collections Agent to manage and recover outstanding student or client debts in a professional, ethical and customer-focused manner. This role ensures that overdue accounts are collected efficiently while maintaining positive relationships and upholding Regenesys's value of respect, integrity and service excellence.
Key Responsibilities: 


  • Contact students or clients with overdue accounts via phone, email, or SMS to arrange payment or negotiate repayment plans.
  • Monitor and follow up on payment commitments to ensure timely settlements.
  • Maintain accurate records of all communications and payment arrangements in the system.
  • Work closely with the finance and student support teams to resolve disputes or queries affecting payment.
  • Generate and send statements, reminders, and demand letters when necessary.
  • Recommend accounts for escalation, legal action, or write-offs as per policy.
  • Contribute to monthly collections targets and performance metrics.
  • Ensure compliance with the Protection of Personal Information Act (POPIA) and internal confidentiality policies.
  • Deliver exceptional customer service and represent Regenesys professionally at all times

Qualifications and Experience:

  • Matric (Grade 12) required; a relevant finance, credit management, or business qualification is advantageous.
  • 2+ years of experience in debt collection, preferably within the education or financial sector.
  • Proven track record of achieving collection targets.
  • Working knowledge of debt collection systems, CRMs, and MS Office (Excel, Outlook).
  • Understanding of credit control procedures and relevant legislation (NCA, POPIA).


Key Competencies:

  • Strong communication and negotiation skills.
  • High attention to detail and accuracy.
  • Customer-centric approach with the ability to handle sensitive situations tactfully.
  • Results-driven and self-motivated.
  • Team player with strong organizational and time management skills.
  • Resilience and professionalism under pressure.

Desired Skills:

  • Communication
  • Team Player
  • Under pressure

Dananda Talent

About the agency

Who We Are Dananda Talent provides an agile talent management solution to our professionally qualified students at the Regenesys Business School, for new graduates, senior managers and the executive market. The purpose behind Dananda Talent – formed in 2007 – is to build a life-long relationship with our students as we pursue our common purpose of making our world a better place through leadership development Danada has grown into a respected, independent recruitment provider, advising international and local companies, offering exceptional insights and services across multiple markets and industries. Its success is based on understanding trends, using strong networks, and working with a database of over 190 000 alumni. Dananda Talent is a holistic human capital and strategic business partner focused on supporting our clients and candidates to achieve their professional, personal and financial aspirations. We do this by connecting the right people to the right opportunity, where together they can co create, collaborate and connect for future success. Our team of talent consultants is able to leverage their cumulative capabilities and experience to produce a unique value proposition designed to meet the needs of our Clients through customised, agile sourcing solutions, working with blue chip cli-ents and well respected global industry leaders. What we do • Senior Management and Executive Recruitment • Permanent Recruitment • Temporary Employment Services (TES) • Industry and Talent Mapping • Recruitment Process Outsourcing (RPO) • Response Handling Process Services • Contract Recruitment The Dananda approach • We adopt a customized, agile and adaptable approach to each and every recruitment assignment we undertake. Each assignment is expertly managed individually, so that we can deliver candidates who match specific requirements. • We use the best search methodologies to find the best candidates within a significantly shorter timeline. We have a large candidate database and also proactively approach passive candidates for each role, giving clients the best of both our Search and Contingent Recruitment capabilities. • We continuously build active relationships with sought-after and skilled individuals to ensure that we are able to access the best talent quickly. We keep track of these individuals as they grow and progress through their career. • We constantly build our networks, tapping into new developments and trends in the market and advise you about what’s happening in your industry. What makes us different Dananda strives to stay ahead of the market in areas where our clients have great talent needs especially in scarce skills. By operating locally, in Africa and internationally, Dananda has access to the latest trends which enables both us and our clients to stay ahead of the curve. Our team of talented Sourcing and Recruitment Specialists who adopt international world class Boolean sourcing techniques, ensures that no stone remains unturned in finding the best candidate. • We enjoy what we do • We are passionate about people development • We have fun while developing meaningful connections with people who entrust us with their future • We unlock potential into execution when our build and contribute to the success of the organisations and communities we place them in.

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