About the position
Must have experience Managing more than one store.
Major Accountabilities:
Sales:
- Manage sales plan for the store and set individual targets according to hours worked.
- Drive sales to closure by asking questions and making appropriate product recommendations.
- Monitor sales daily and help find solutions when sales decline.
- Meet with the Site/Area Manager regularly to review sales and operational objectives.
- Ensure staff have up-to-date information about procedures, sales, and return policies.
- Authorise discounts with discretion.
People Management and Development:
- Produce and manage work schedules to optimally staff the store according to peak trading times.
- Organise and oversee the implementation of staff and casual training by company policies and procedures.
- Engage in ongoing networking activities and potential Sales Consultant candidates in the shopping community to build a hiring-readiness pool from which to draw.
- Assist with the recruitment, training, and development of high-quality Sales Consultants by providing clear, motivating, and constructive feedback promptly.
- Organise and ensure accurate completion of all daily, weekly, and monthly paperwork.
- Conduct weekly RTS meetings with staff to provide regular feedback on sales targets and address sales.
- Monitor sales and keep staff motivated to meet sales targets.
- Deal with minor disciplinary issues and issue warnings and acknowledgment of debt.
- Develop, motivate, and lead staff ensuring teamwork and positive staff morale.
- Manage staff performance consistently to meet KPIs and conduct performance appraisals according to company policy and procedure.
- Ensure that staff know how to process different warranties on the POS system and check that they are doing it correctly.
- Draw up training plans and facilitate staff training including onboarding of recruits.
Customer Service:
- Actively demonstrate exceptional customer service and coach, develop, and guide the sales team to deliver the same.
- Respond to all customer queries and complaints promptly.
- Actively build customer relationships to ensure repeat business.
- Repairs: Assess frames and make decisions on the right warranty procedure - keeping customers informed of processing time.
- Gain knowledge and understanding of fashion trends, retail trends, and competitor activity to provide the best possible customer experience.
- Respond to all customer complaints in an effective, professional, and timely manner.
Stock Control:
- Maintain inventory control and secured all merchandise according to plan.
- Plan, implement, and monitor stock takes.
- Respond to stock discrepancies or stock-related investigations as advised by Logistics.
- Ensure daily stock count with each shift change.
- Administer company procedures to minimize stock loss.
- Investigate discrepancies and report to the Site/Area Manager.
- Take disciplinary action (AOD, warning, etc.) where necessary.
- Manage shrinkage levels to within the company's targeted ratio.
- Ensure that all returns and IBTs are processed timeously, according to company policy and procedure.
Store Operations:
- Manage store and stock presentation to standards:
- Visual Merchandising.
- Product and assortment guidelines.
- Campaign set up.
- General store appearance and cleanliness.
- Ensure good housekeeping both inside and outside of the store.
- Ensure sufficient cleaning products are available at all times.
- Check that daily cash-up is carried out correctly and efficiently.
- Oversee the store's finances: ensure control sheets are completed for every shift change and that banking is done daily.
- Perform daily cash reconciliation checks.
Requirements:
- Essential: Matric certificate.
- Preferred: Tertiary retail management or commerce qualification.
- Essential: Previous experience in a retail or customer service environment.
- Proven track record of achieving sales targets.
- Preferred: 2+ years' retail management experience is preferable.
Benefits:
- Commission and Incentives, Store discount.
Desired Skills:
- Retail Management
- Stock Control
- Customer Skills
- Sales
Desired Work Experience:
Desired Qualification Level:
About The Employer:
Red Ember Recruitment is looking for a Centre Manager also known as a Cluster Manager to manage their store in the Eastern Cape.
